Sandra Alfaro
Tucson
Summary
Detail-oriented employee adept at multi-tasking while delivering excellent customer service. Proven problem-solver with strong communication skills, committed to enhancing service delivery and achieving efficient resolutions.
Overview
11
11
years of professional experience
Work History
Child Support Enforcement Officer
State of Arizona Department of Economic Security
Tucson, AZ
10.2022 - Current
- Analyze child support cases to ensure compliance with state regulations and guidelines.
- Facilitate communication between states, other countries and non-custodial and custodial parents to resolve support issues.
- Collaborate with legal teams to initiate enforcement actions on delinquent accounts.
- Manage case documentation for over 500 cases, ensuring accuracy and timely updates in the system.
- Develope strategies for effective collection of overdue payments, enhancing recovery processes.
Accounts Payable Clerk
Oracle Eye Physicians and Surgeons
Tucson, AZ
07.2017 - 05.2022
- Processed high volume invoices accurately and efficiently in compliance with company policies.
- Managed vendor relationships to ensure timely payments and resolve discrepancies.
- Reconciled accounts monthly, identifying and correcting errors to maintain financial integrity.
- Liaised with internal departments to clarify payment issues and streamline workflows.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Guest Service Representative
Radiology LTD
Tucson, AZ
05.2015 - 05.2017
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed patient check-in processes, ensuring accuracy of information and compliance with protocols.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Education
No Degree - Psychology
Pima Community College
Tucson, AZHigh School Diploma -
First Coast Academy
Orange Park, FL06-2007
Skills
- Time management
- Excellent customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Bilingual English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Child Support Enforcement Officer
State of Arizona Department of Economic Security
10.2022 - Current
Accounts Payable Clerk
Oracle Eye Physicians and Surgeons
07.2017 - 05.2022
Guest Service Representative
Radiology LTD
05.2015 - 05.2017
No Degree - Psychology
Pima Community College
High School Diploma -
First Coast Academy