Sandra Chavez
Maricopa
Summary
Results-driven loan servicing professional with strong communication and leadership capabilities. Facilitates collaboration and implements innovative solutions to achieve team objectives and enhance project outcomes.
Overview
8
8
years of professional experience
Work History
Advanced Loan Sercving III
Achieve
Tempe
03.2025 - Current
- Promoted open communication to foster collaboration among team members, leading to improved project outcomes.
- Collaborated with team members to assist with account charge-offs and debt settlements.
- Collaborated with team members to execute tasks seamlessly, contributing to timely project completion.
- Identified opportunities for innovation and efficiency across multiple projects.
- Displayed determination in overcoming challenges and meeting tight deadlines.
- Facilitated discussions to build stronger relationships within the team, enhancing overall team cohesion.
- Practiced patience while navigating complex reporting systems.
- Championed diversity initiatives to foster an inclusive workplace culture.
Advanced Loan Servicing Specialist II
Freedom Financial Asset Management
07.2020 - 03.2025
- Leveraged strong communication abilities to enhance collaboration among team members.
Identified opportunities for growth and development within the organization.
Fostered an inclusive environment by embracing diverse perspectives.
Displayed determination in pursuing goals despite obstacles.
Practiced patience while managing intricate reporting tasks.
Worked collaboratively with various departments to ensure project milestones were met. - Processed loan applications and verified borrower information for accuracy.
- Managed loan servicing tasks using Freedom Financial's proprietary software systems.
- Communicated with clients to address inquiries and resolve issues promptly.
Advanced Loan Servicing Skip Trace Specialist
Freedom Financial Asset Management
08.2020 - 07.2021
- Skills: Leadership, Self-Awareness, Different ways to engage customers, A softer talk off, Pushing my comfort zone, Document Retrieval and knowledge, Leading people with different personalities
- Analyzed client financial data to identify investment opportunities.
- Prepared comprehensive reports for client portfolio reviews and strategy sessions.
- Collaborated with financial advisors to develop tailored client investment plans.
Advanced Loan Servicing Specialist I
Freedom Financial Asset Management
03.2018 - 07.2020
- Skills: Broken Settlements, Negotiation, Laws and Regulations (federal and state), CFPB, FDCPA, FTC and TILA, System Capabilities, The pro's and cons of settlements
- Processed loan applications through proprietary software systems for accurate documentation.
- Reviewed borrower information to ensure compliance with company and regulatory standards.
- Communicated effectively with clients regarding loan terms and repayment options.
Education
GED -
Chicanos Por La Causa
Phoenix03-1996
Skills
- Loan assessment
- Consumer finance regulations
- Regulatory compliance
- Data analysis
- Opportunity recognition
- Reporting navigation
- System capabilities assessment
- Leadership
- Collaboration
- Negotiation skills
- Customer engagement
- Determination
- Communication skills
- Empathetic communication
Awards
- Black Diamond
- Perfect Attendance
- 100% Quality assurance (multiple times)
- Most Improved
- Top Collector
- Skip MVP
Languages
- Spanish
- English
- Spanish
Key Takeaways
To believe in myself, That change is necessary for growth, Collaboration and Communication are key drivers of success, This was my long term goal in my developmental plan, and the only one I have yet to accomplish, I enjoy helping people, I have become someone that people rely on for information and I view that as a privilege and a responsibility, I would like to add my knowledge of policy, procedure and experience to the leadership within Freedom. I want to help them train new people the right way and help them along their journey to be successful.
Languages
Spanish
Professional
Accomplishments
- Black Diamond
- Attendance
- award for no errors
Timeline
Advanced Loan Sercving III
Achieve
03.2025 - Current
Advanced Loan Servicing Skip Trace Specialist
Freedom Financial Asset Management
08.2020 - 07.2021
Advanced Loan Servicing Specialist II
Freedom Financial Asset Management
07.2020 - 03.2025
Advanced Loan Servicing Specialist I
Freedom Financial Asset Management
03.2018 - 07.2020
GED -
Chicanos Por La Causa