Summary
Overview
Work History
Education
Skills
Recognition
Languages
Timeline
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Sandra Corona

Phoenix

Summary

Dynamic Senior Credit Specialist II at Chase Bank with a proven track record in enhancing customer satisfaction and mitigating risk through detailed analysis. Skilled in data analytics and effective communication, I excelled in mentoring teams and driving operational improvements, consistently delivering high-quality results while adhering to banking regulations.

Overview

17
17
years of professional experience

Work History

Senior Credit Specialist II

Chase Bank
Tempe, AZ
03.2020 - Current
  • Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
  • Maintained accurate documentation of all insurance-related activities, ensuring compliance with company policies and industry regulations.
  • Reduced risk exposure by conducting thorough insurance and benefits analyses for new and existing clients.
  • Developed effective relationships with customers, which helped improve overall claim processes.
  • Mentored junior team members in developing their skills in auto insurance claims, negotiation techniques, and account management practices.
  • Provided hands-on training in daily processes and job duties.
  • Developed strong relationships with internal lines of business.
  • Earned recognition for exceptional performance in managing multiple complex scenario's. Taking unexpected challenges with strong decision making.
  • Updated reports daily with dept volume for effective business recordkeeping.
  • Clearing daily dept voicemails, assigning voicemail tasks for callbacks.


Operations Sr Specialist

Chase Bank
Phoenix, AZ
10.2008 - 03.2020
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified other lines of business in need of critical attention and solving regarding payment, .
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Negotiated with vendors, securing favorable terms for the benefit of organization needs.
  • Servicing incoming wires, funds transfers, nsf reports w our vendors.
  • Processing daily balancing and reporting with incoming auto payments, wires, and invoices with different lines of business.
  • Securing, filing, and saving incoming payments as well as incoming invoices.
  • Meets targets consistently with strong attention to detail while maintaining services in demanding business needs.
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.

Education

High School Diploma -

Metro Tech High School
Phoenix AZ
05-2000

Skills

  • Telephone and email etiquette
  • Effective communication
  • Documentation review
  • Data analytics
  • Operating procedures
  • Banking regulations
  • Quality controls
  • Recovery/Mainframe/Cals
  • ICAF
  • Quest
  • SAP, Mitts, Eserve, Concur, Portals
  • Excel, Microsoft, Outlook, Teams, Powerpoint

Recognition

Recognition by fellow team member, higher peers. and other lines of business for strong work ethics

Languages

Spanish
Professional Working

Timeline

Senior Credit Specialist II

Chase Bank
03.2020 - Current

Operations Sr Specialist

Chase Bank
10.2008 - 03.2020

High School Diploma -

Metro Tech High School
Sandra Corona