Sandra Corona
Phoenix
Summary
Dynamic Senior Credit Specialist II at Chase Bank with a proven track record in enhancing customer satisfaction and mitigating risk through detailed analysis. Skilled in data analytics and effective communication, I excelled in mentoring teams and driving operational improvements, consistently delivering high-quality results while adhering to banking regulations.
Overview
17
17
years of professional experience
Work History
Senior Credit Specialist II
Chase Bank
Tempe, AZ
03.2020 - Current
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all insurance-related activities, ensuring compliance with company policies and industry regulations.
- Reduced risk exposure by conducting thorough insurance and benefits analyses for new and existing clients.
- Developed effective relationships with customers, which helped improve overall claim processes.
- Mentored junior team members in developing their skills in auto insurance claims, negotiation techniques, and account management practices.
- Provided hands-on training in daily processes and job duties.
- Developed strong relationships with internal lines of business.
- Earned recognition for exceptional performance in managing multiple complex scenario's. Taking unexpected challenges with strong decision making.
- Updated reports daily with dept volume for effective business recordkeeping.
- Clearing daily dept voicemails, assigning voicemail tasks for callbacks.
Operations Sr Specialist
Chase Bank
Phoenix, AZ
10.2008 - 03.2020
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified other lines of business in need of critical attention and solving regarding payment, .
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Negotiated with vendors, securing favorable terms for the benefit of organization needs.
- Servicing incoming wires, funds transfers, nsf reports w our vendors.
- Processing daily balancing and reporting with incoming auto payments, wires, and invoices with different lines of business.
- Securing, filing, and saving incoming payments as well as incoming invoices.
- Meets targets consistently with strong attention to detail while maintaining services in demanding business needs.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
Metro Tech High School
Phoenix AZ05-2000
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Data analytics
- Operating procedures
- Banking regulations
- Quality controls
- Recovery/Mainframe/Cals
- ICAF
- Quest
- SAP, Mitts, Eserve, Concur, Portals
- Excel, Microsoft, Outlook, Teams, Powerpoint
Recognition
Recognition by fellow team member, higher peers. and other lines of business for strong work ethics
Languages
Spanish
Professional Working
Timeline
Senior Credit Specialist II
Chase Bank
03.2020 - Current
Operations Sr Specialist
Chase Bank
10.2008 - 03.2020
High School Diploma -
Metro Tech High School
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