Sandra Hoppe
Eagar
Summary
Dynamic Staff Accountant with expertise in financial reporting and bank reconciliation at White Mountain Regional Medical Center. Proven track record of enhancing accuracy in financial statements and streamlining month-end closing processes. Strong attention to detail and effective team collaboration skills drive successful outcomes in compliance with GAAP standards.
Overview
16
16
years of professional experience
Work History
Staff Accountant
White Mountain Regional Medical Center
Springerville
11.2022 - Current
- Prepared monthly financial statements to ensure accurate reporting and compliance with healthcare regulations.
- Assisted in budget preparation by analyzing departmental expenditures and identifying cost-saving opportunities.
- Reconciled bank statements with general ledger accounts to maintain financial integrity and accuracy.
- Collaborated with cross-functional teams to streamline accounting processes and improve overall efficiency.
- Conducted variance analysis to identify discrepancies and reported findings to senior management for review.
- Mentored junior accountants on best practices in financial reporting and compliance standards within the healthcare sector.
- Led initiatives to implement new accounting software, enhancing data accuracy and reducing processing time significantly.
- Developed training materials for staff on updated accounting policies, ensuring adherence across all departments.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Monitored cash flow closely to ensure sufficient funds were available for operational needs.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Assisted comptroller with year-end financial audits.
- Helped with preparation of year-end and statutory accounts to compare past reports and evaluate financial health of company.
- Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
- Collected and arranged financial information and entered details into software financial management system.
- Maintained fixed asset records and depreciation schedules to establish accurate calculations.
- Collaborated with external auditors to provide information for audit process.
- Prepared timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
- Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
- Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
- Developed customized financial reports for various stakeholders to support strategic decision-making processes.
- Coordinated with Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
- Assisted in budget preparation, providing accurate forecasts for revenue and expenses based on historical trends.
- Developed strong relationships with external auditors to facilitate efficient audit process.
- Contributed to development of more robust internal control system, enhancing financial integrity and compliance.
- Assisted in negotiating terms with suppliers, achieving more favorable conditions that positively impacted bottom line.
- Assisted in budget preparation, ensuring alignment with departmental goals and financial forecasts.
- Enhanced financial reporting accuracy by meticulously reconciling bank statements with ledger entries.
- Facilitated knowledge sharing within finance department by organizing regular training sessions on best practices and regulatory updates.
- Simplified invoicing process, reducing errors and improving turnaround time for accounts receivable.
- Reduced discrepancies in financial reports, conducting thorough audits of accounts payable and receivable.
- Conducted variance analysis to identify reasons behind budget discrepancies, enabling more accurate forecasting.
- Played key role in successful completion of annual audits by providing detailed documentation and explanations to auditors.
- Streamlined month-end close process, cutting down time required by efficiently organizing workpapers and financial statements.
- Facilitated better understanding of financial policies among non-finance staff through comprehensive training sessions.
- Streamlined payroll process, ensuring timely and accurate salary disbursements to employees.
- Enhanced accuracy in tax filings, meticulously reviewing tax returns and supporting documentation.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
PSE Clerk
United States Postal Office
Eagar, AZ
05.2020 - 11.2022
- Processed incoming and outgoing mail with accuracy and efficiency.
- Assisted customers with inquiries, ensuring positive service experiences.
- Operated sorting machines to categorize mail based on destination.
- Maintained organized inventory of postal supplies for daily operations.
- Collaborated with team members to streamline workflow processes.
- Monitored postal service compliance with safety and operational standards.
- Trained new staff on standard operating procedures and systems usage.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
- Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
- Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
- Boosted revenue by upselling additional postal products and services when appropriate during customer interactions.
- Sorted mail according to size, shape and destination.
- Moved bulk containers and large parcels with forklifts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Monitored performance of junior team members and offered support.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Planned routes and service updates to improve customer satisfaction.
- Weighed mail and computed pricing amounts.
- Prepared reports to track mail volumes, fees and other related data.
- Set staff schedules to optimized coverage of all areas.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
Detention Officer
Apache County Jail
Saint Johns, AZ
02.2017 - 04.2020
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks throughout the detention facility to maintain a secure environment.
- Assisted in the transportation of inmates to court appearances and medical appointments while ensuring safety protocols.
- Documented incidents and maintained accurate records of daily activities for reporting purposes.
- Collaborated with law enforcement and facility staff to manage inmate interactions effectively.
- Trained new officers on emergency response procedures and protocol adherence for operational efficiency.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates effectively.
- Developed reports on inmate behavior trends to inform management decisions and improve safety measures.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Regularly conducted security and sanitation checks.
- Verified identification using specialized databases and methods such as fingerprinting.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Processed visitors and attorneys arriving to see prisoners.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of Number inmates.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Provided counseling and guidance to inmates to boost wellbeing.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
- Strengthened community relations by participating in outreach programs.
- Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
- Bolstered inmate rehabilitation, facilitating access to educational and vocational programs.
- Fostered safer environment, conducting regular safety drills and emergency response exercises.
- Supported mental health initiatives, coordinating with healthcare professionals to provide necessary care.
- Assisted in development of operational policies to enhance facility security and efficiency.
- Enhanced security measures by conducting thorough searches and inspections.
- Promoted culture of respect and dignity, enforcing anti-discrimination policies among inmates and staff.
- Streamlined inmate check-in and processing, ensuring accurate documentation and efficient handling.
- Ensured compliance with legal standards, meticulously documenting incidents and daily activities.
- Enhanced communication with law enforcement agencies for smoother transfer and release processes.
- Contributed to team effectiveness, sharing knowledge and experience during staff meetings.
- Implemented new technology solutions to improve monitoring and surveillance capabilities.
- Provided safety for staff and detainees, maintaining constant surveillance and immediate response protocols.
- Reduced response times to incidents, establishing clear protocols and regular drills.
- Maintained order during high-stress situations, utilizing conflict resolution skills to de-escalate potential threats.
- Improved team coordination by leading training sessions on crisis management techniques.
- Reduced contraband incidents with meticulous cell inspections.
- Improved facility cleanliness and orderliness, overseeing inmate work details for upkeep and maintenance.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Investigated and responded to incidents of inmate misconduct.
- Documented inmate behavior and activities in logbooks.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Established positive working relationships and maintained boundaries with resident offenders.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Administered drug tests to inmates.
Housekeeper
White Mountain Regional Medical Center
Springerville, AZ
08.2013 - 12.2016
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively.
- Assisted in inventory management of cleaning supplies and equipment.
- Collaborated with healthcare staff to ensure timely turnaround of rooms for new patients.
- Conducted routine inspections to identify areas needing additional attention or repair.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules to maximize productivity during shifts.
- Adhered to infection control guidelines to maintain a safe environment for patients and staff.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Direct Support Professional
Reeves Foundation
Eagar, AZ
11.2010 - 11.2012
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored and documented client progress, ensuring adherence to established goals and objectives.
- Provided emotional support and companionship to clients, fostering positive relationships and trust.
- Coordinated recreational activities to engage clients and encourage social interaction.
- Implemented safety protocols to maintain a secure environment for clients at all times.
- Communicated effectively with multidisciplinary teams to address client needs and concerns promptly.
- Trained new staff on best practices for client care and operational procedures within the organization.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Cashier
Safeway
Springerville, AZ
05.2010 - 11.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Provided support during high-volume hours by managing queues effectively.
- Trained new cashiers on operational policies and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
No Degree - Accounting And Bussiness Management
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Round Valley High School
Springerville, AZ05.2010
Skills
- Bank reconciliation
- Monthly account / bank reconciliation
- Accounts receivable
- Monthly journal entries
- Payroll processing
- Audit support
- Journal entry preparation
- Account reconciliation
- Monthly / quarterly / year end reports
- Microsoft Excel proficiency
- General ledger accounting
- General ledger
- Internal / external audits
- Financial reporting
- Income statements
- Accounts payable / invoice coding
- Statement reconciliation
- General ledger management
- Fixed asset management
- Accounting software expertise
- Finance
- Financial statements expertise
- Generally accepted accounting principles
- GAAP accounting
- Payroll process
- Grant accounting
- Month-end closing
- Fixed assets review
Timeline
Staff Accountant
White Mountain Regional Medical Center
11.2022 - Current
PSE Clerk
United States Postal Office
05.2020 - 11.2022
Detention Officer
Apache County Jail
02.2017 - 04.2020
Housekeeper
White Mountain Regional Medical Center
08.2013 - 12.2016
Direct Support Professional
Reeves Foundation
11.2010 - 11.2012
Cashier
Safeway
05.2010 - 11.2010
No Degree - Accounting And Bussiness Management
Colorado Technical University
High School Diploma -
Round Valley High School