Sandra Judd
Chandler
Summary
Seasoned Airline Customer Service Agent from Southwest Airlines, excelling in conflict resolution and customer satisfaction with a remarkable 93% rating. Demonstrates unparalleled expertise in aviation security and de-escalation, ensuring passenger comfort and safety. A proven leader in operational excellence and client relations, committed to process improvement and team success.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Phoenix, AZ
08.2001 - Current
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
- Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
- Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations
- An Airline Customer Service Agent with twenty four years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.
Education
High School Diploma -
Cupertino High School
Cupertino, CA06-1978
Skills
Airline customer service
Aviation security
Conflict resolution
Customer service
Baggage services
Customer success
De-escalation techniques
Team leadership
Verbal communication
IAM Union shop steward
Timeline
Customer Service Representative
Southwest Airlines
08.2001 - Current
High School Diploma -
Cupertino High School