Sandra Romo
Mesa
Summary
Professional operations manager with strong expertise in retail management and logistics. Proven track record in optimizing store performance, enhancing customer experience, and leading teams to meet and exceed goals. Known for effective problem-solving, strategic planning, and adaptability to changing business needs. Skilled in inventory control, staff training, and process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Laundromat Store Manager
The Wash Clinic
Mesa
01.2022 - Current
- Manage washing and folding of laundry for both residential and commercial accounts..
- Assist customers in addressing questions and fulfilling needs at laundry mat.
- Supervised daily operations and staff schedules to ensure efficient workflow.
- Inventory and stock vending machines.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Manager
Circle K
Mesa
03.2019 - 01.2021
- Promoted friendly, prompt service to all customers.
- Advanced sales initiatives through strategic promotion and effective next season planning execution.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Special Education Instructional Assistant
Mesa Public Schools
Mesa
01.2016 - 03.2019
- Maintained clean and organized classroom space to help students feel welcome and promote learning.
- Taught students about positive social behaviors and skills for building relationships with others.
- Observed students during activities and assignments to document their strengths and weaknesses.
- Developed positive relationship with each child through observation and learning experience and enhanced student development and growth.
- Prepared and submitted lesson outlines for review in specific subject areas as assigned by teachers.
- Collaborated with special education staff to enhance classroom learning environments.
Housekeeper
Crowne Plaza
Gilbert
01.2017 - 07.2018
- Maintained cleanliness and organization throughout guest rooms and public areas.
- Assisted in laundry operations, ensuring timely processing of linens and towels.
- Coordinated with team members to ensure efficient room turnover for arriving guests.
- Monitored inventory levels of cleaning supplies and requested replenishments as needed.
- Provided exceptional customer service by responding to guest requests promptly.
Education
DIPLOMA -
MOUNTAIN VIEW HIGH SCHOOL
Mesa, AZ05.1993
Skills
- Inventory management
- Cash handling
- Employee training
- Customer relationship management
- Effective communication
- Attention to detail
- Staff scheduling
- Store opening and closing procedures
- Recruitment and hiring
- Training and mentoring
Certification
• CPR Certification, Present
• First Aid Certification, Present
• SpedIA Certificates, 02/20
• First Aid Certification, Present
• SpedIA Certificates, 02/20
Timeline
Laundromat Store Manager
The Wash Clinic
01.2022 - Current
Assistant Manager
Circle K
03.2019 - 01.2021
Housekeeper
Crowne Plaza
01.2017 - 07.2018
Special Education Instructional Assistant
Mesa Public Schools
01.2016 - 03.2019
DIPLOMA -
MOUNTAIN VIEW HIGH SCHOOL