Sanica Kaba
Phoenix
Summary
Dynamic Operations Lead with a proven track record at Mayo Clinic, enhancing operational efficiency and compliance through quality control measures. Skilled in workforce management and customer engagement, I excel in analyzing performance metrics to drive service improvements, fostering a motivational environment that prioritizes patient care and satisfaction.
Experienced with leading and managing operational teams to achieve optimal performance. Utilizes strategic planning and resource allocation to drive efficiency and productivity. Track record of implementing process improvements and fostering collaborative team environment.
Overview
5
5
years of professional experience
Work History
Operations Lead
Mayo Clinic
Scottsdale, AZ
02.2022 - Current
- Streamlined operational workflows to enhance efficiency and reduce delays in patient processing.
- Implemented quality control measures, ensuring compliance with health regulations and safety standards.
- Mentored team members on best practices for inventory management and resource allocation.
- Analyzed performance metrics to identify areas for process improvement and service delivery enhancements.
Customer Success Manager
Marrott
Tempe, AZ
12.2021 - 12.2022
- Developed customer onboarding processes to enhance user engagement and retention.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Provided ongoing product training and support to ensure customer satisfaction.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Medical Administrative Assistant
Mayo Clinic
Scottsdale, AZ
08.2021 - 02.2022
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Coordinated medical record management, ensuring compliance with privacy regulations.
- Processed insurance claims and verified patient eligibility to enhance billing accuracy.
- Assisted in maintaining inventory of medical supplies, optimizing availability for clinical staff.
Education
Bachelor of Science - Dats Analytics
Western Governors University
Salt Lake City, UT10-2026
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Facility management
- Acknowledgment of customer needs
- Asset management
- Logistics management
Timeline
Operations Lead
Mayo Clinic
02.2022 - Current
Customer Success Manager
Marrott
12.2021 - 12.2022
Medical Administrative Assistant
Mayo Clinic
08.2021 - 02.2022
Bachelor of Science - Dats Analytics
Western Governors University