Santana Gonzalez
Tonopah
Summary
Accomplished Office Manager with a proven track record at Stand Alone Electrical Services, adept in office administration and customer service. Excelled in maintaining confidentiality, enhancing team productivity by 30%, and ensuring financial accuracy. Skilled in staff management and organizational tasks, demonstrating exceptional ability to meet stringent deadlines and coordinate events seamlessly.
Personable and dependable, with strong commitment to maintaining cleanliness and organization. Understands importance of sanitation and safety, and proficient in using cleaning equipment and products. Dedicated to creating spotless and hygienic environment.
Overview
7
7
years of professional experience
Work History
Office Manager
Stand Alone Electrical Services
08.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Fulfillment Specialist
Chewy Fulfillment
08.2019 - 08.2022
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
Direct Support Professional Caregiver
Divine Care LLC
03.2018 - 08.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
Education
Valley Vista High School
Surprise, AZSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling
- Staff management
- Cleaning and sanitization
- Bathroom sanitation
Timeline
Office Manager
Stand Alone Electrical Services
08.2022 - Current
Fulfillment Specialist
Chewy Fulfillment
08.2019 - 08.2022
Direct Support Professional Caregiver
Divine Care LLC
03.2018 - 08.2019
Valley Vista High School
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