Santos Cruz
Yuma
Summary
15+ years Restaurant /Management in Kitchen and Front of the House & field Operations. Passion for developing new talent and guest service.
Results-oriented management professional with strong background in overseeing multiple units and driving operational success. Demonstrated ability to lead teams effectively, ensuring high standards and achieving outstanding results. Known for adaptability and collaborative approach, ensuring alignment with evolving business needs and goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Quality Brands Group
05.2022 - Current
- Oversaw operations for 2 franchises Restaurants, ensuring seamless execution of sales and operational strategies.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Mentored new managers to support their professional growth within the company structure.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Operations Manager
Advocate Pest Control
01.2015 - 01.2019
Restaurant Manager
Radisson Hotel
01.2013 - 01.2015
Restaurant Manager
Applebee's
01.2005 - 01.2013
- Led restaurant team to provide world-class customer service in support of continued business for high-volume location
- Attentive to guest comments, complaints, and praise; routinely checked in with restaurant patrons to ensure they were enjoying their visit
- Oversaw all restaurant operations, and scheduled sufficient staff on roster to ensure smooth operations and guest satisfaction with food and service
- Addressed and resolved a variety of issues, including product and service complaints from guests, in a satisfactory way to ensure repeat and referral business
- Controlled food and chemical inventory maintaining perishables, dry goods, and supplies at a level to meet current and forecasted demand
- Knowledge of business principles included hands-on problems and solutions, strategic planning on a daily basis to ensure highest quality product and service to our guest/clients Resource modeling and leading by example techniques to ensure smooth operation
Skills
- Guest Service
- Fluent in English/Spanish
- Inventory
- Hiring/Retention
- Kitchen/Bar
- High-volume/Fast pace
- Multitasking
- P&L's
- Training and mentoring
- Sales growth
- Staff development
- Operations management
- Adaptability and flexibility
Certification
- Licensed by the Arizona Department of Agriculture Pest Management Divison. To Inspect, Treat WDIs and pest. - Lic#160697 2015-present.
- ServSafe Certified- ID#24194351
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Multi-Unit General Manager
Quality Brands Group
05.2022 - Current
Operations Manager
Advocate Pest Control
01.2015 - 01.2019
Restaurant Manager
Radisson Hotel
01.2013 - 01.2015
Restaurant Manager
Applebee's
01.2005 - 01.2013
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