Sanubar Mammadova
Sumgait,Azerbaijan
Summary
Dynamic professional with extensive experience at Turkish Airlines, excelling in customer complaint resolution and effective communication. Proven ability to process refunds and manage operations efficiently, leveraging strong skills in MS Excel and team collaboration to enhance service delivery and streamline workflows. Committed to achieving operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Back office operation agent
TURKISH AIRLINES- Postive Call Center
Baku, Azerbaijan
10.2024 - 07.2025
- Investigated post-flight customer complaints by analyzing case details, coordinating with relevant departments, and ensuring timely and accurate communication of findings and resolutions to passengers.
- Additionally supported the Retro Unit by processing Miles&Smiles mileage requests, and assisted the Ticketing & Reservation Department by managing pre-flight service requests.
Call Center Operator
TURKISH AIRLINES - Postive Call Center
Baku, Azerbaijan
07.2024 - 10.2024
- Managed inbound and outbound calls to assist passengers with booking, flight changes, and general travel information, maintaining professionalism and efficiency in a fast-paced environment.
Gas Operations Intern
SOCAR- Kharadag Gas Operations Department
Qaradag
03.2024 - 05.2024
- Supported daily operations by coordinating schedules and managing logistics tasks.
- Assisted in maintaining safety standards and ensuring compliance with regulations.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Identified, analyzed, and implemented cost-saving strategies for operational activities.
- Provided assistance with implementing new policies that improve efficiency within the workplace.
Summer Intern - volunteer
SOCAR- Azneft Production Union
Baku, Azerbaijan
07.2023 - 09.2023
- Gained practical experience in oil and gas operations during a structured summer training program.
Researcher
Azerbaijan Engineers Union
Baku, Azerbaijan
- Researched and translated oil and gas materials from international sources.
- Created summaries and articles for AEU's website and YouTube channel to support public and professional knowledge sharing.
Education
Petrolum Engineering -
Azerbaijan State Oil and Industry University
Baku, Azerbaijan 10.2020 - 01/2024
High School -
Sumgait, AzerbaijanSkills
- MS Word
- Excel
- PowerPoint
- Team collaboration
- Customer complaint resolution
- Effective communication
- Multitasking and organization
Hobbies and Interests
- Photography
- Drawing
- Attending live concerts
Activities And Awards
- Member at the Society of Petroleum Engineers, 2021-2023
- Member at the Union of Engineers of Azerbaijan, 2021-2023
- Successfully completion certificate of Azerbaijan Engineers Union's 'Volunteering Program', 2021-2023
- Successfully completion certificate of upper intermediate level of Eland English course, 2021-2023
Languages
English
Upper Intermediate
B2
Russian
Beginner
A1
Turkish
Advanced
C1
Spanish
Beginner
A1
Timeline
Back office operation agent
TURKISH AIRLINES- Postive Call Center
10.2024 - 07.2025
Call Center Operator
TURKISH AIRLINES - Postive Call Center
07.2024 - 10.2024
Gas Operations Intern
SOCAR- Kharadag Gas Operations Department
03.2024 - 05.2024
Summer Intern - volunteer
SOCAR- Azneft Production Union
07.2023 - 09.2023
Petrolum Engineering -
Azerbaijan State Oil and Industry University
10.2020 - 01/2024
Researcher
Azerbaijan Engineers Union