Sara Abilova
Baku
Summary
- SPG
- Opera
- Guest Service
- A System
- Yes I Can
- Business Etiquette
- Advanced Sales Techniques -Devrim Ersoz
- RM (RELATIONSHIP MANAGMENT SCHOOL
- ASA-Property Insurance
- ASA-Sales Profiling
- Communication Culture
- Negotiating Agreement Without Giving In-by Alexander Kondratovich
Overview
14
14
years of professional experience
Work History
Sales Specialist of VIP Customers
PASHA Insurance Company
03.2023 - 02.2024
- Business or Sector Information and communication Department Sales Department
Junior Specialist of VIP Customers
PASHA Insurance Company
01.2020 - 03.2023
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
Front Office Manager
PASHA Insurance Company
01.2017 - 01.2020
- Initiating sales with potential customers over the phone.
- Listening to the customers' needs to generate repeat sales.
- Familiar with the extensions of the various departments and outlets and its respective operating hours and promotions.
- Records and channels guest requests.
- Keeping up to date on all products and informing customers of new products.
- Works within the allocated budget for the front office.
Conference and Banqueting Manager
Sheraton Hotel Baku
01.2013 - 01.2015
- Scheduling reservations.
- Operating the facilities profitably.
- Planning well so each event runs smoothly.
- Checking all bills are paid on time.
- Briefing staff and checking the room set-up before the event.
- Managing your food and beverage team.
- Ensuring the room is turned around, ready for the next event.
Sales Coordinator
Sheraton Hotel Baku
01.2011 - 01.2013
- Cooperating with Corporates, HNIs, and Industrialists.
- Keeping proper follow up of all the leads.
- Generating leads for investment opportunities.
- Maintains MIS for management review.
- Coordination with Sales Team.
- Promoting companies products & services to identified and prospective clients.
- Maintains CRM with clients.
- Filing, Documentation and admin work.
Sales Coordinator
Sheraton Hotel Baku
01.2011 - 01.2013
- Calling up Corporates, HNIs, and Industrialists.
- Keeping proper follow up of appointments.
- Generating leads for investment options.
- Maintain MIS for management review.
- Coordinate with Sales Team.
- Promoting companies products & services to identified and prospective clients.
- Maintain CRM with clients.
- Filing, Documentation and admin work.
Reservations Agent
Sheraton Baku Airport Hotel
06.2011 - 11.2011
- Responsible for processing room reservation by fax, phone, email and mail.
- Accepting and keeping records of advanced deposits on reservations.
- Cooperate with the group of sales managers and help in walk-in basis reservations.
- Checking for the guarantees of credit cards and cheques of reservations.
- Used proper procedures to change or cancel reservations.
- Coordinating the convention and conference groups in block reservations.
- Processing and filling paperwork correctly.
- Handling customer concern properly.
- Executing strong customer service abilities.
- Responsible for all other duties assigned.
Telephone switchboard operator
Airport Hotel Baku, Intercontinental Hotels Group
01.2010 - 01.2011
- Answer all incoming calls.
- Knows the Hotel and its facilities, the Department and Section Heads as well as the responsibilities of each department.
- Familiar with the extensions of the various departments and outlets and its respective operating hours and promotions.
- Records and channels guest request.
- Performs follow-up calls to guest concerned to ensure service/facility defect has been rectified to satisfaction.
- Is conversant with the room categories, rate structures and benefits of offered room promotions and Records guests' messages.
- Accurately records all requests for wake-up calls, confirming the date and time of requests and accurately documented.
- Ensures correct transmission and receipt of facsimile and promptly delivered to guest.
- Assumes other duties as assigned by Management.
Education
Interior Design Certificate Program (with Diploma) - Interior Design
Baku Design Academy
Baku02-2026
Economic and Management -
Odessa National Academy of Telecommunications. A.S. Popov
Odessa01.2015
Skills
- SPG
- Opera
- Guest Service
- Yes I Can
- Business Etiquette
- Advanced Sales Techniques
- RM (RELATIONSHIP MANAGMENT SCHOOL
- ASA-Property Insurance
- ASA-Sales Profiling
- Communication Culture
- Negotiating Agreement Without Giving In-by Alexander Kondratovich
- Organisational Skills
- Leadership
- Project Planning
- International Project Managment
- Strategic Planning
- Creativity
Languages
Azerbaijani
Native or Bilingual
Russian
Native or Bilingual
English
Limited Working
Timeline
Sales Specialist of VIP Customers
PASHA Insurance Company
03.2023 - 02.2024
Junior Specialist of VIP Customers
PASHA Insurance Company
01.2020 - 03.2023
Front Office Manager
PASHA Insurance Company
01.2017 - 01.2020
Conference and Banqueting Manager
Sheraton Hotel Baku
01.2013 - 01.2015
Reservations Agent
Sheraton Baku Airport Hotel
06.2011 - 11.2011
Sales Coordinator
Sheraton Hotel Baku
01.2011 - 01.2013
Sales Coordinator
Sheraton Hotel Baku
01.2011 - 01.2013
Telephone switchboard operator
Airport Hotel Baku, Intercontinental Hotels Group
01.2010 - 01.2011
Interior Design Certificate Program (with Diploma) - Interior Design
Baku Design Academy
Economic and Management -
Odessa National Academy of Telecommunications. A.S. Popov
About Me - Job Related Skills
- SPG
- Opera
- Guest Service
- Yes I Can
- Business Etiquette
- Advanced Sales Techniques
- RM (RELATIONSHIP MANAGEMENT SCHOOL)
- ASA-Property Insurance
- ASA-Sales Profiling
- Communication Culture
- Negotiating Agreement Without Giving In-by Alexander Kondratovich
Driving License Category
+
Personal Information
- Date of Birth: 07.08.1992
- Country of Residence: Azerbaijan
- City: Baku