Sara Castro
Phoenix
Summary
Operations professional prepared to manage and optimize operational workflows. Proven ability to enhance efficiency and streamline reporting systems. Reliable team collaborator with focus on achieving results and adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Senior Operations Controller
Gucci - Kering
06.2023 - Current
- Oversee day-to-day operations of DOS store with annual revenue of $12 million.
- Lead weekly cycle counts to improve overall inventory and investigate any discrepancies through SAP movements.
- Improved operational efficiency by implementing new processes in BOH while still upholding WW standards.
- Lead Kering Service After Sales to ensure efficient Product Care lead team and improve client experience, bringing overall store score to 3.5 weeks.
- Supported selling ceremonies through assisting with VVIG appointments, preparing consignments and reservations.
- Lead Team Operations for annual High End Customization events generating revenue $150,000 over store goal.
- Assisted in the Store Openings for flagship locations.
Team Leader
Coach - Tapestry
05.2022 - 06.2023
- Oversaw stockroom to maximize efficiency and maintain organization to creating streamline process when closing out sales.
- Analyzed inventory and stock replenishment to reduce out-of-stock situations on best-selling items.
- Trained and mentored new employees on brand standards and operational procedures.
- Evaluated and processed customer repairs.
Operations Associate
Zara - Inditex
10.2018 - 05.2022
- Processed 1,000+ units of shipment 3-5 times per week assuring company processing deadlines were met.
- Replenished over 100 units per hour to ensure appropriate units of inventory on sales floor.
- Coordinated and processed customer orders, ensuring quick and accurate delivery both in-store and online
- Supported other departments to improve day-to-day functions and business.
Education
Digital Audience Strategy
Arizona State University
Tempe, Arizona05-2024
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
Tempe, AZ05-2022
Languages
Spanish
Professional Working
Timeline
Senior Operations Controller
Gucci - Kering
06.2023 - Current
Team Leader
Coach - Tapestry
05.2022 - 06.2023
Operations Associate
Zara - Inditex
10.2018 - 05.2022
Digital Audience Strategy
Arizona State University
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
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