SARA DAVIDSON
Glendale
Summary
Experienced Behavioral Health and Human Services Professional skilled in intake coordination, case management, and crisis intervention. Manages client needs, enhances billing accuracy, and ensures regulatory compliance in high-pressure environments. Specializes in service coordination and crisis intervention, improving workflows and client outcomes through analytical problem-solving.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Behavioral Health / Case Management Professional
CASE MANAGEMENT ABA
Phoenix
05.2026 - Current
- Delivered behavioral health and case management support to clients and families, enhancing their engagement in ABA services.
- Coordinated services, appointments, and resources, ensuring comprehensive support for client needs.
- Communicate with clients, families, providers, and multidisciplinary team members.
- Monitored client needs and communicated updates, maintaining accurate confidential documentation to support effective care.
Intake Assessment Coordinator
COPPER SPRINGS
Avondale
10.2025 - Current
- Coordinate intake, assessment, admission, referral, and transition-of-care processes for behavioral health clients.
- Gathered, documented, and maintained confidential client information, histories, and assessment-related data to ensure comprehensive client profiles.
- Communicate with clients, families, referral sources, healthcare professionals, and multidisciplinary teams.
- Coordinated information flow and services, managing multiple priorities in fast-paced environment to streamline client intake and assessment processes.
- Applied crisis management, de-escalation, and problem-solving skills to effectively support individuals with behavioral health needs.
Billing Specialist
EVERGROW ADVOCATES
Phoenix
10.2024 - 10.2025
- Processed invoices with 99% accuracy and reconciled accounts, contributing to a 25% reduction in billing errors.
- Resolved billing questions, account discrepancies, insurance issues, and payment concerns, ensuring accurate customer information and satisfaction.
- Maintained confidential financial records while managing multiple accounts, deadlines, and billing cycles, supporting timely and accurate billing processes.
- Collaborated with finance and administrative teams to streamline billing workflows and enhance documentation accuracy.
Case Aid
PINNACLE FAMILY SERVICES
Phoenix
05.2024 - 10.2025
- Assisted case managers and families in navigating child welfare and social services programs, enhancing support for vulnerable populations.
- Maintained case files and confidential documentation in accordance with organizational and state requirements.
- Coordinated transportation and supervised family visitations while facilitating access to community resources, promoting family reunification and stability.
- Supported service coordination involving housing, counseling, legal assistance, and other client needs.
Detention Officer
MARICOPA COUNTY SHERIFF’S OFFICE
Phoenix
09.2007 - 03.2023
- Maintained safety, security, and order within a correctional facility while enforcing policies and procedures.
- Managed intake and release processes, ensuring accurate fingerprinting, identification verification, and documentation.
- Conducted comprehensive security checks and inspections to identify safety threats and prohibited items.
- Responded to emergencies and incidents using crisis intervention, de-escalation, sound judgment, and situational awareness.
- Prepared detailed incident reports, collaborating with law enforcement and correctional staff to enhance facility safety.
Program Coordinator
MARICOPA COUNTY SHERIFF’S OFFICE
Phoenix
09.2012 - 03.2018
- Coordinated daily operations, scheduling, budgeting, and staff assignments for community-based programs, ensuring efficient resource allocation and smooth program execution.
- Managed relationships with stakeholders and service providers, enhancing program outreach and improving service delivery to the community.
- Tracked performance metrics and prepared reports to ensure compliance, while conducting training to support staff in meeting program standards.
Education
Associate Degree - Forensic Science
Everest College
Peoria, AZSkills
- Behavioral health services
- Intake processes
- Crisis intervention
- Crisis de-escalation
- Client documentation
- Service coordination
- Case management
- Intake coordination
- Client support
- Social services coordination
- Program oversight
- Regulatory compliance
- Report writing skills
- Financial management
- Problem solving
- Problem resolution
- Critical thinking
- Analytical
- Critical analysis
- Troubleshooting
- Attention to detail
- Time management
- Multitasking
- Flexibility and adaptability
- Adaptability
- Report writing skills
Certification
- CPR and First Aid
- CPI Nonviolent Crisis Intervention
- Detention/Corrections Officer Training
- Trauma-Informed Care
- Fingerprint Clearance Card
Languages
Spanish
Elementary
Accomplishments
- Life Saving Award 2016
Timeline
Behavioral Health / Case Management Professional
CASE MANAGEMENT ABA
05.2026 - Current
Intake Assessment Coordinator
COPPER SPRINGS
10.2025 - Current
Billing Specialist
EVERGROW ADVOCATES
10.2024 - 10.2025
Case Aid
PINNACLE FAMILY SERVICES
05.2024 - 10.2025
Program Coordinator
MARICOPA COUNTY SHERIFF’S OFFICE
09.2012 - 03.2018
Detention Officer
MARICOPA COUNTY SHERIFF’S OFFICE
09.2007 - 03.2023
Associate Degree - Forensic Science
Everest College