Sara Elmer
Kingman
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
23
23
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Service Representative
One hour heating and air conditioning
Kingman
03.2021 - 10.2025
- Assisted customers with inquiries regarding heating and air conditioning services.
- Scheduled appointments for service technicians using company scheduling software.
- Resolved service complaints and provided timely solutions to customer issues.
- Collaborated with team members to improve customer service processes and workflows.
- Documented customer interactions and updated accounts in the company database.
- Handled billing questions and processed payments efficiently for services rendered.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Walmart
Kingman
02.2010 - 09.2020
- Processed customer transactions efficiently at high-volume retail store.
- Handled cash, credit, and mobile payments with accuracy and attention.
- Engaged customers with friendly service and product knowledge.
- Assisted in training new cashiers on procedures and systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a clean and organized checkout area for optimal flow.
- Monitored stock levels at registers and requested supplies as needed.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Offered customers carry-out service at completion of transaction.
Bank Teller
Bank of America
Kingman
02.2008 - 04.2009
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and service requests.
- Managed cash drawer and balanced at the end of shifts.
- Provided exceptional customer service in a fast-paced environment.
- Ensured compliance with banking regulations and policies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
Data Entry Clerk
State of New Jersey
Trenton
02.2007 - 12.2007
- Entered and maintained data in state databases accurately and efficiently.
- Verified information for completeness and correctness in various records.
- Assisted in processing and organizing documents for governmental departments.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified discrepancies between source documents and entered data.
- Identified, corrected, and reported data entry errors.
Photo Lab Supervisor
CVS Pharmacy
Hamilton
04.2003 - 12.2007
- Supervised daily operations of photo lab and staff activities.
- Ensured quality control for all printed photographs and products.
- Trained new employees on equipment usage and safety protocols.
- Assisted customers with photo processing inquiries and services.
- Implemented workflow improvements to enhance efficiency in the lab.
- Resolved customer complaints promptly and professionally.
- Developed quality control procedures to guarantee high-quality prints every time.
- Performed research into new technologies related to the photo lab industry.
- Communicated with customers regarding any questions or concerns about their orders.
- Developed strong relationships with customers through excellent customer service.
- Supervised and trained staff on the use of photo lab equipment, such as scanners, printers, and digital cameras.
- Assisted customers with selecting appropriate products for their needs.
- Mixed chemical baths for photo development.
- Participated in meetings with management regarding company policies and procedures.
- Created a safe work environment for employees by adhering to safety protocols and regulations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
Nottingham High-school
Hamilton , Nj Skills
- Product knowledge
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Merchandise upselling
- Data entry
- Call center experience
- Script adherence
- Reading comprehension
- Active listening
- Typing proficiency
- Retail sales customer service
- Verbal and written communication
- Scheduling software
- Complaint resolution
- Customer documentation
- Call center operations
- Customer service
- Calm demeanor
- Payment processing
- Billing inquiries
- Transaction accuracy
- Time management
Accomplishments
- Booked the highest number of calls in the entire company in one day. 89 calls.
- Last 3 years have successfully sold the most memberships in the entire company monthly.
- Was given three character first certificates for Generosity in the work space.
Timeline
Customer Service Representative
One hour heating and air conditioning
03.2021 - 10.2025
Customer Service Representative
Walmart
02.2010 - 09.2020
Bank Teller
Bank of America
02.2008 - 04.2009
Data Entry Clerk
State of New Jersey
02.2007 - 12.2007
Photo Lab Supervisor
CVS Pharmacy
04.2003 - 12.2007
Nottingham High-school