Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Gomez

El Mirage

Summary

Dedicated professional with a track record of enhancing client satisfaction and streamlining operations at Americare Health. Expert in cleaning procedures and exceptional at fostering team collaboration. Achieved a significant increase in positive guest feedback through meticulous attention to detail and effective communication skills. Skilled in inventory management and problem-solving, ensuring high standards of cleanliness and safety.

Overview

25
25
years of professional experience

Work History

Airbnb Cleaner

Sunnies LLC.
07.2019 - Current
  • Cleaned various facilities to maintain hygiene and safety standards.
  • Improved sanitation by thoroughly cleaning restrooms and common areas.
  • Cleaned floors and surfaces to ensure a spotless environment.
  • Addressed cleaning needs promptly to maintain tidy environment.
  • Monitored inventory of cleaning supplies to prevent shortages.
  • Improved air quality by regularly dusting and vacuuming.
  • Scheduled deep cleaning tasks to maintain high standards.
  • Enhanced customer satisfaction by providing clean facilities.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Retail Sales Associate

Sun Health Thrift
04.2018 - 04.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Sorted and organized items in designated areas for easy access.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
  • Kept accurate records of picked items to assist in inventory control and tracking.
  • Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
  • Followed orders precisely for correct items, sizes and quantities.

Medical Assistant

Americare Health
10.2009 - 05.2017
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Housekeeping Supervisor

Travelers Inn & Suites
09.2003 - 07.2008
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.

Front Desk Auditor

Red Roof Inn Hotel
02.2000 - 05.2003
  • Managed reservation systems efficiently, ensuring all bookings were accurate and uptodate.
  • Collaborated with other departments to address guest concerns and needs effectively, fostering strong interdepartmental communication.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Trained new front desk staff members on best practices in customer service and job responsibilities, fostering an effective team dynamic.
  • Managed phone lines promptly addressing calls from guests, prospective clients, and other departments.
  • Participated in regular meetings with hotel management to discuss strategies for improving guest experience and overall performance metrics.
  • Assisted in maintaining inventory levels for guest amenities and front desk supplies, minimizing instances of stockouts.
  • Coordinated with housekeeping staff to ensure room availability was accurately reflected in the system at all times.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Logged wake-up call requests and set up automatic rings in system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Education

Diploma - Medical Assistant Clinical

IIA College
Phoenix, AZ
11.2008

Diploma - General Studies

Peoria High School
Peoria, AZ
05.1999

Skills

  • Cleaning procedures
  • Time management
  • Attention to detail
  • Safety protocols
  • Team collaboration
  • Dusting techniques
  • Inventory management
  • Task prioritization
  • Work efficiency
  • Communication skills
  • Problem solving
  • Self motivation
  • Task organization
  • Emergency cleaning
  • Client satisfaction

Timeline

Airbnb Cleaner

Sunnies LLC.
07.2019 - Current

Retail Sales Associate

Sun Health Thrift
04.2018 - 04.2019

Medical Assistant

Americare Health
10.2009 - 05.2017

Housekeeping Supervisor

Travelers Inn & Suites
09.2003 - 07.2008

Front Desk Auditor

Red Roof Inn Hotel
02.2000 - 05.2003

Diploma - Medical Assistant Clinical

IIA College

Diploma - General Studies

Peoria High School

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