Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Lerma

Phoenix

Summary

Motivated professional with over three years of experience in customer service and sales environments. Demonstrated ability to process orders and requests accurately while identifying opportunities for upselling products and services. Regularly attended training sessions to stay updated on industry changes, enhancing customer interactions and satisfaction. Developed strong relationships with customers through effective communication and follow-up, contributing to improved retention rates.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Phone.com
Phoenix
08.2024 - 06.2025
  • Offered additional products or services to enhance customer experience.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Sales Agent

Vidanta
04.2022 - 08.2024
  • Developed relationships with customers by providing excellent customer service.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Conducted market research to identify potential customers and their needs.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Developed strategic relationships with key decision makers at target companies.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained attractive merchandise displays to maximize purchases.
  • Maximized market share by working with clients and building relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Cecyte
Sonora, Mexico
06-2020

Skills

  • Customer service
  • Order processing
  • Upselling techniques
  • Data analysis

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Call Center Representative

Phone.com
08.2024 - 06.2025

Sales Agent

Vidanta
04.2022 - 08.2024

High School Diploma -

Cecyte
Sara Lerma