Sara Morris
Yuma
Summary
Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Retrieving medical records on demand. Maintains patient records and organizes files, searches for patient files and solves inconsistencies.
Overview
9
9
years of professional experience
Work History
Admission Representative I
Ultimate Medical Academy
06.2024 - Current
- Provided excellent customer service to 20 clients daily by assisting with admission professionally, leading to increased client satisfaction
- Conduct phone interviews with meaningful and informative conversations on students' goals and interests and secure at least 2 to 3 enrollment applications per day
- Effectively utilizing tools, databases, and software to guide the students in understanding the importance of completing their orientation and financial aid by ensuring that 50% of students remain active
- Navigate students around their portal to locate their courses by providing them with steps on where to find and how to submit their assignments
- This resulted in a 100% success rate completing week 1 of their classes
- Support team members by assisting their students who are behind on their courses and financial aid to ensure students are consistent with their academics and goals
Liability Adjuster III
Esurance/National General
05.2021 - 05.2024
- Implemented a new claim tracking system, enhancing the accuracy of claims status reporting and improving client satisfaction by 25%
- Worked closely with automobile professionals to discuss and negotiate repair pricing and assess liability by assuring payments were made promptly
- Shortened claims processing time by 24 hours by implementing efficient workflows and automation
- Managed complex liability claims and reduced fraudulent payouts by 15% through meticulous investigation and collaboration with law enforcement
Release of Information Specialist
Ciox Health
08.2017 - 01.2024
- Reproduced protected health information by using data extraction and file management techniques.
- Processes information prep, summary, quality review and analysis, and data entry in the EHR as appropriate.
- Resolved medical record discrepancies by collecting and analyzing information.
- Handled phone calls from attorneys, insurance companies and patients.
- Releases information according to established policy and laws; Performs rounded scanning and any other necessary scanning projects.
Bus Monitor
Yuma School District I
04.2017 - 11.2017
- Monitored students during transit, ensuring appropriate behavior and compliance with safety guidelines to maintain a safe and respectful environment
- Assisted students and passengers with safe loading and unloading in various scenarios, including emergencies, ensuring all procedures followed district guidelines
- Reported incidents such as disciplinary issues, accidents, and other concerns to appropriate personnel promptly
Customer Service Associate
Convey Health Solutions
10.2015 - 04.2017
- Processed international medical claims, ensuring accurate reimbursement and resolving customer queries efficiently using medical terminology and expert advice from relevant departments
- Took ownership of high-value claims, ensuring that complex issues were resolved promptly and followed up with internal teams as necessary
- Maintained confidentiality while managing sensitive medical information, exercising discretion in all customer interactions
Education
GED -
Arizona Western College
Yuma, AZAssociate of Arts - Culinary Arts
Arizona Western College
Skills
- Authorization Verification
- EPIC Use
- Adaptability
- Conflict Resolution
- Time Management
- MyCare use
- Data entry proficiency
- Telephone reception
- Patient registration
- Health information systems
- HIPAA compliance
- Medical record auditing
Accomplishments
- Achieved 95% by completing data entry with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
Timeline
Admission Representative I
Ultimate Medical Academy
06.2024 - Current
Liability Adjuster III
Esurance/National General
05.2021 - 05.2024
Release of Information Specialist
Ciox Health
08.2017 - 01.2024
Bus Monitor
Yuma School District I
04.2017 - 11.2017
Customer Service Associate
Convey Health Solutions
10.2015 - 04.2017
GED -
Arizona Western College
Associate of Arts - Culinary Arts
Arizona Western College
Similar Profiles
Kali WitchardKali Witchard
Career Services Advisor at Ultimate Medical Academy OnlineCareer Services Advisor at Ultimate Medical Academy Online
Michelle SarueMichelle Sarue
Career Service Advisor at Ultimate Medical AcademyCareer Service Advisor at Ultimate Medical Academy
Tia HenryTia Henry
Full Time Student at Ultimate Medical AcademyFull Time Student at Ultimate Medical Academy