SARA OLSON
Mesa
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Front Desk Receptionist
Optima Medical
Gilbert
03.2025 - 05.2026
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Monitored company texts, replied to customers and forwarded messages to appropriate parties.
- Established and maintained good communications and teamwork with fellow associates and other departments.
- Entered data accurately into databases, ensuring up-to-date information was available for staff use.
- Handled confidential information with discretion and according to company policies.
- Managed multi-line phone system, efficiently handling incoming calls and routing them to the correct extensions.
- Facilitated communication between patients, doctors, and other medical staff.
- Processed prescription refill requests in collaboration with healthcare providers.
- Scheduled patient appointments and managed doctor's calendar efficiently.
- Handled sensitive information with discretion, following HIPAA guidelines closely.
- Scanned and filed patient information into medical records.
- Managed transactions and printed receipts for payments.
- Entered, verified and updated patient information into systems.
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office.
- Helped to minimize no-shows by proactively confirming appointments.
Patient Access Representative
Sanford Health
Fargo
10.2017 - 12.2021
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Greeted and admitted patients and caregivers upon arrival.
- Collected and secured cash payments for patients' co-payments and additional financial obligations.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Participated in seminars and additional training to expand knowledge and skills.
Chiropractic Assistant/Office manager
Pladson-Lau Chiropractic Clinic
Moorhead
09.2008 - 08.2017
- Implemented office procedures and set objectives to guide steady workflow.
- Complied with company policies and procedures in processing transactions with customers.
- Balanced daily deposits and safe counts and prepared bank deposits.
- Oversaw human relations functions, file management, and office inventory.
- Scheduled front end to meet needs of business and keep team productive.
- Trained new employees in office practices and procedures.
- Helped senior management develop clear policies and procedures for clerical staff and office operations.
- Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management.
- Demonstrated top-notch communication skills daily in interactions with management, staff, and guests.
- Managed and organized office supplies for high-demand office
- Backed up front-line staff with expert handling of various common and complex administrative tasks.
- Administered electric stimulation and ultrasound therapy preceding treatment.
Shift Supervisor
Taco Bell
Moorhead
08.1993 - 06.1998
- Coordinated employee schedules and managed staffing to ensure adequate coverage during shifts.
- Resolved schedule deficiencies by contacting unscheduled employees to fill shifts during unexpected absences, ensuring operational continuity.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Prepared shift reports, keeping management informed of daily operations.
- Delegated tasks, communicated expectations, and directed workflows to improve performance.
- Supervised department employees and monitored equipment to support functionality.
- Communicated with patrons to build personable rapport and resolve issues.
- Assessed customer needs and issued complementary services to maintain customer loyalty.
- Offered guests and staff a safe environment by strictly enforcing company rules.
- Finalized cash registers at end of shift.
- Managed stock rotation and conducted inventory checks to maintain product freshness and availability.
Education
Certificate of Completion - Office Administration
North Dakota State School of Science
Wahpeton, ND12-2008
High School Diploma -
D-G-F
Glyndon, MN05-1994
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient documentation
- Clinical data entry
- Call management
- Customer service
- Computer proficiency
- Computer literacy
- Multi-Line Phone Usage
- Communication etiquette
- Time management
- Multitasking
- Detail orientation
- Organized approach
- HIPAA compliance
- Dependable
- Professional demeanor
- Problem-solving abilities
- Communication etiquette
- Punctual reliability
- Point-of-sale system
- Call management
- HIPAA compliance
Certification
- CPR/AED/First Aid Certified
Timeline
Medical Front Desk Receptionist
Optima Medical
03.2025 - 05.2026
Patient Access Representative
Sanford Health
10.2017 - 12.2021
Chiropractic Assistant/Office manager
Pladson-Lau Chiropractic Clinic
09.2008 - 08.2017
Shift Supervisor
Taco Bell
08.1993 - 06.1998
Certificate of Completion - Office Administration
North Dakota State School of Science
High School Diploma -
D-G-F