Sara Sukta
Tucson Medical Center
Tucson
9
years of professional experience
Improved office efficiency by swiftly addressing patient and staff needs, resulting in enhanced daily operations. Maintained well-organized files, contributing to a secure and compliant patient data environment. Boosted record accuracy through adept handling of electronic systems and insurance documents.
Work History
Patient Access Team Lead
1 Year 9 Months- Implemented training programs for new staff, improving knowledge retention and service delivery.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Caregiver
1 Year 3 Months- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
Medical Assistant
1 Year 10 Months- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Front Desk Receptionist
3 Years 6 Months- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Education
Some College (No Degree) - Medical Assisting
Skills
HIPAA compliance
Effective delegation
Patient registration
Appointment scheduling
Problem-solving
Friendly and outgoing
Multitasking and organization
Team collaboration
Team leadership
Verbal and written communication
Timeline
Patient Access Team Lead
Tucson Medical Center
11.2024 - CurrentRead More
Caregiver
Family Business
08.2023 - 11.2024Read More
Medical Assistant
Gastroenterologist
12.2020 - 10.2022Read More
Front Desk Receptionist
Arizona Community Physicians
06.2017 - 12.2020Read More
Pima Medical Institute
Some College (No Degree) from Medical Assisting
Read More