Sarah Acosta
Goodyear
Summary
Dynamic bilingual professional with a strong background in customer service and healthcare administrative support. Experienced in insurance verification, eligibility checks, medical billing processes, and accurate data entry. Skilled in resolving customer and patient concerns efficiently while maintaining professionalism and confidentiality. Proficient in customer service and billing software, with a strong ability to communicate clearly, manage multiple tasks, and support smooth office operations. Motivated to continue developing administrative, communication, and problem-solving skills while contributing to a high-quality patient or customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Provider
Wee Care Corporation
07.2025 - Current
- Provided daily personal care assistance to clients, ensuring comfort and safety.
- Assisted clients with meal preparation, promoting healthy eating habits.
- Maintained cleanliness of living spaces, adhering to health and safety standards.
- Monitored client health conditions and reported changes to healthcare professionals.
- Developed strong relationships with clients, enhancing emotional support and well-being.
Bilingual Customer Service Representative
Barnet Dulaney Perkins Eye Center
02.2024 - 05.2025
- Managed inbound/outbound calls for appointment and surgery scheduling.
- Verified insurance benefits, eligibility, and financial responsibility.
- Provided real-time English/Spanish translation for providers and patients.
- Updated and maintained accurate EMR and patient records.
- Delivered high-quality, empathetic customer service in a fast-paced environment.
Lead Teacher
Imagination Childcare
07.2022 - 01.2023
- Supervised and cared for 50+ children ages 6 weeks to 5 years.
- Tracked milestones, health updates, meals, and incident reports daily.
- Maintained a safe and structured learning environment.
- Performed data entry and computer-based charting to support staff communication, compliance, and organizational efficiency.
- Assisted with insurance verification, medical billing, and related administrative tasks to ensure accurate processing and timely follow-up.
- Addressed questions and concerns from parents or clients promptly, providing excellent customer service and support.
- Utilized bilingual communication skills to interact effectively with diverse families and patients, improving understanding and satisfaction.
- Managed multiple responsibilities in fast-paced environments while maintaining high attention to detail and confidentiality.
Education
High School -
Millennium High School
01.2022
Skills
- Customer Service & Call Center Operations
- High-Volume Inbound/Outbound Calls
- Insurance Verification & Eligibility Checks
- Patient Scheduling & Surgery Coordination
- EMR Systems, Microsoft Office, Google Docs, Excel
- Data Entry, Documentation & Record Management
- Bilingual English/Spanish (Medical & Customer Support Translation)
- Conflict Resolution & Problem Solving
- Medical terminology
- First aid and CPR
- Teamwork and collaboration
- Empathy and compassionate care
Accomplishments
Supported front office operations by balancing multiple priorities in a fast-paced environment while maintaining attention to detail.
Demonstrated strong bilingual communication skills to assist diverse patients, improving clarity, understanding, and overall service experience
Accurately verified insurance eligibility and benefits for a high volume of patients, reducing billing errors and claim delays
Certification
- PT - Phlebotomy Certified
- First Aid CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Care Provider
Wee Care Corporation
07.2025 - Current
Bilingual Customer Service Representative
Barnet Dulaney Perkins Eye Center
02.2024 - 05.2025
Lead Teacher
Imagination Childcare
07.2022 - 01.2023
High School -
Millennium High School