Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Barr

Phoenix

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Roadside Assistance Agent

Uhaul Moving And Storage
11.2015 - 03.2018
  • Coordinated roadside assistance operations to ensure timely service delivery for customers in need.
  • Diagnosed vehicle issues over the phone, providing accurate information for effective troubleshooting.
  • Managed communication between towing services and customers to streamline response times.
  • Developed procedures for handling emergency calls, improving efficiency and customer satisfaction.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
  • Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.

Packer

Amazon
11.2010 - 05.2014
  • Packaged products efficiently, ensuring adherence to quality standards.
  • Operated packaging machinery to streamline production processes.
  • Maintained a clean and organized work environment to enhance safety.
  • Collaborated with team members to optimize workflow during peak hours.
  • Inspected items for defects prior to packaging, reducing returns.
  • Assisted in inventory management by tracking packaged goods accurately.
  • Implemented process improvements that increased packing speed and efficiency.
  • Maintained a clean and organized work environment, promoting safety and productivity.

Internal Audit Coordinator

Anthem Education Group
01.2006 - 09.2009
  • Led audit planning initiatives, ensuring alignment with regulatory compliance and organizational objectives.
  • Coordinated audit schedules, optimizing resource allocation and minimizing disruptions to operations.
  • Developed comprehensive audit reports, highlighting findings and actionable recommendations for management review.
  • Mentored junior staff in auditing practices, fostering a culture of continuous improvement and knowledge sharing.
  • Collaborated with cross-functional teams to facilitate audits, ensuring thorough documentation and adherence to standards.
  • Coordinated efforts across departments to streamline information gathering for faster audit completions times without compromising quality or integrity of results.
  • Followed established auditing processes to meet internal and regulatory requirements.

Education

High School Diploma -

Central High School
Phoenix, AZ
01-1981

Skills

  • Skilled at prioritizing tasks simultaneously
  • Reliability and punctuality
  • Vehicle diagnostics
  • Stress tolerance
  • Data entry accuracy
  • Customer-focused approach
  • Diplomatic problem-solving
  • Strong multitasking

Timeline

Roadside Assistance Agent

Uhaul Moving And Storage
11.2015 - 03.2018

Packer

Amazon
11.2010 - 05.2014

Internal Audit Coordinator

Anthem Education Group
01.2006 - 09.2009

High School Diploma -

Central High School

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Sarah Barr