Sarah Carrillos
Maricopa
Summary
Results-driven professional with extensive experience in collections, customer service, technical support, sales management, and team leadership. Proven ability to build strong customer relationships, negotiate effective solutions, resolve complex issues, and support business objectives in fast-paced environments. Recognized for excellent communication skills, adaptability, strong work ethic, and a commitment to delivering exceptional service while maintaining professionalism and compliance.
Overview
17
17
years of professional experience
Work History
Collections Representative
The Moore Law Group
Mesa, AZ
08.2025 - Current
- Manage collections efforts on behalf of multiple financial institutions to recover outstanding debt before and during legal proceedings.
- Communicate with consumers to explain available options and negotiate payment arrangements.
- Maintain compliance with company policies and applicable regulations while balancing client objectives and customer service standards.
- Build positive customer relationships through effective communication and problem-solving.
- Utilize strong negotiation skills to achieve successful account resolutions.
Technical Support Representative
Consumer Cellular
Tempe, AZ
08.2023 - 08.2025
- Provided technical support to customers via phone, email, and chat channels.
- Diagnosed and resolved software, hardware, mobile device, and service-related issues.
- Educated customers on products, services, account features, and best practices.
- Escalated complex technical issues to higher-level support teams when necessary.
- Resolved escalated customer concerns while maintaining a high level of customer satisfaction.
- Provided feedback on recurring customer issues to improve overall service quality.
Turo Specialist
JCurve
Phoenix, AZ
09.2021 - 08.2023
- Assisted vehicle hosts with account management, reservations, payment concerns, reimbursements, protection plans, tax-related matters, and vehicle swaps.
- Maintained compliance of vehicle listings with company policies and operational requirements.
- Coordinated annual inspections and maintenance tracking to ensure fleet readiness.
- Managed vehicle listings, including updates, removals, and temporary deactivations for non-compliant vehicles.
- Served as a primary point of contact for resolving host and guest concerns.
Collections Specialist
Equiant Financial Services, Inc.
Chandler, AZ
11.2018 - 06.2021
- Contacted clients regarding delinquent accounts and negotiated payment arrangements.
- Developed customized payment plans to assist clients in maintaining account status.
- Managed inbound and outbound communications while providing professional customer service.
- Maintained accurate account documentation and follow-up schedules.
- Successfully recovered past-due balances while preserving positive customer relationships.
Sales Manager
MetroPCS / T-Mobile
Phoenix, AZ
02.2017 - 11.2018
- Managed operational functions for 14 retail store locations.
- Oversaw inventory ordering, scheduling, payroll, and staffing activities.
- Conducted interviews, onboarding, and training for new employees.
- Developed and implemented marketing initiatives to increase customer engagement and sales performance.
- Organized customer outreach events and community promotions.
- Participated in company-wide meetings and contributed to business growth initiatives.
- Maintained high standards of customer service and team performance.
Team Leader / Supervisor
Burger King
Gilbert, AZ
07.2009 - 02.2017
- Supervised daily operations and managed front-line team members.
- Assisted with hiring, coaching, scheduling, attendance management, and performance evaluations.
- Developed employees through ongoing training and mentoring programs.
- Improved operational efficiency through workload management and process improvements.
- Supported business goals by maintaining productivity, quality, and customer service standards.
- Promoted a positive team environment focused on accountability, teamwork, and continuous improvement.
Education
High School - undefined
Mountain View High School
Mesa, ArizonaSkills
- Customer Service Excellence
- Collections & Debt Recovery
- Technical Support
- Account Management
- Negotiation & Conflict Resolution
- Team Leadership & Training
- Communication Skills
- Time Management
- Documentation Review
- Microsoft Word & Excel
- Sales & Marketing
- Bilingual Communication
ADDITIONAL INFORMATION
- Bilingual
- Strong interpersonal and communication skills
- Proficient in Microsoft Word and Microsoft Excel
- Experienced in customer relations, collections, sales, and technical support
- Demonstrated leadership and team development experience
Timeline
Collections Representative
The Moore Law Group
08.2025 - Current
Technical Support Representative
Consumer Cellular
08.2023 - 08.2025
Turo Specialist
JCurve
09.2021 - 08.2023
Collections Specialist
Equiant Financial Services, Inc.
11.2018 - 06.2021
Sales Manager
MetroPCS / T-Mobile
02.2017 - 11.2018
Team Leader / Supervisor
Burger King
07.2009 - 02.2017
High School - undefined
Mountain View High School