Sarah Cuming
Yuma
Summary
Self-motivated, professional and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Wellness Integrative
Yuma
07.2015 - 11.2016
- I ran the front desk and check out desk at a family practitioner's office and also worked as a backup Medical Assistant for the practices Medspa.
- I checked patients in and checked patients out after their visit.
- I set appointments, answered phones, called insurances for prior authorizations and maintained a clean, organized and smoothly flowing front desk area.
- I let the practitioner know when patients arrived and were ready to be seen.
- I roomed patients, did basic workups and vitals.
- When working for the Medspa I administered weight loss shots, performed dermaplaning procedures, performed chemical peels, performed spray tanning and multiple other medical spa procedures.
- I also sold products through our Medspa such as Doterra Essential Oils, teeth whitening products, protein powders and eyelash growth serums.
- Coordinated with staff to ensure smooth client flow throughout the day.
- Processed client registration forms and updated records accurately.
- Greeted clients warmly upon arrival at wellness center.
- Handled payments and provided receipts for services rendered.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Medical Scribe
Rodney Henderson MD: Orthopaedic Surgeon
Yuma
06.2014 - 04.2015
- Documented patient histories and physical examinations for orthopaedic consultations.
- Assisted in preparing and maintaining accurate medical records for surgical patients.
- Coordinated with healthcare team to ensure timely patient care and information flow.
- Transcribed physician notes during patient visits to enhance documentation accuracy.
- Reviewed imaging studies and documented findings in electronic health records.
- Communicated effectively with patients regarding treatment plans and next steps.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Organized and scheduled follow-up appointments to streamline patient care process.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Gymnastics Coach
Jump Up Gymnastics
Yuma
06.2011 - 08.2014
- Developed training programs to enhance gymnastics skills and techniques.
- Instructed classes for various age groups and skill levels effectively.
- Ensured safety protocols were followed during training sessions and competitions.
- Fostered a positive team environment through motivation and encouragement.
- Maintained equipment and facilities to ensure a safe training environment.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Created a safe and supportive environment for athletes to practice their skills.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Prepared various warm up activities for each class based on skill level and age.
- Modified instruction depending upon age group and skill level of participants.
- Directed physical conditioning programs to enable athletes to achieve maximum performance.
Sales Associate
Bath & Body Works
Yuma
11.2013 - 05.2014
- Assisted customers in selecting products to enhance their shopping experience.
- Maintained store appearance by organizing merchandise and restocking shelves.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers on product features and benefits during interactions.
- Collaborated with team members to achieve daily sales goals and improve service.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in promotional events to drive sales and engage with customers.
- Monitored inventory levels and communicated needs to management for restocking.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Yuma Catholic High School
Yuma, AZSome College (No Degree) - Nursing
Arizona Western College
Yuma, AZSkills
- Customer service
- Team coordination
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Adaptability
Certification
- Certified Nursing Assistant (CNA) October 2014
- Certified Medical Assistant (MA) August 2015
- CPR Certified
- Fingerprint Clearance Card
Timeline
Front Desk Receptionist
Wellness Integrative
07.2015 - 11.2016
Medical Scribe
Rodney Henderson MD: Orthopaedic Surgeon
06.2014 - 04.2015
Sales Associate
Bath & Body Works
11.2013 - 05.2014
Gymnastics Coach
Jump Up Gymnastics
06.2011 - 08.2014
Yuma Catholic High School
Some College (No Degree) - Nursing
Arizona Western College