Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Greenman

Tucson

Summary

Dynamic administrative professional with extensive experience at Pima County Sheriffs Department, excelling in customer service and meticulous data entry. Proven ability to enhance office efficiency through effective scheduling and records management. Recognized for fostering positive relationships and training new employees, ensuring seamless operations and compliance with privacy policies. Vast knowledge and experience amongst several different positions requiring different duties within over a decade of employment.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Thorough team contributor with positive, hard working attitude and dedication.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant III

Pima County Sheriffs Department
01.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and placed orders.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Public Safety Support Specialist

Pima County Sheriffs Department
08.2017 - 01.2019
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
  • Navigate and handle difficult customer relations with professionalism.
  • Visitor screening to include minor background checks for detention complex prior to access.
  • Liaison and partner with other local and federal agencies.
  • Assist other agencies with investigations regarding visitors and detained individuals.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Reduced downtime by proactively identifying and addressing system vulnerabilities before they impacted users.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Offered assistance in implementing and developing training programs.
  • Installed, configured and maintained computer systems and network connections.

Adult Corrections Officer

Pima County Sheriffs Department
06.2012 - 08.2017
  • Utilized effective communication skills to diffuse tense situations between inmates and staff or among inmates themselves.
  • Contributed to the improvement of inmate mental health by facilitating access to counseling services and support resources available within the institution.
  • Enhanced facility safety through diligent monitoring of security systems and regular inspections of cells and common areas.
  • Played a key role in emergency response efforts during facility lockdowns or natural disasters, ensuring the safety and well-being of both staff and inmates.
  • Utilize and implement direct supervision to monitor inmates.
  • Facilitated successful inmate transitions by coordinating with parole officers, social workers, and community organizations on release planning efforts.
  • Collaborated with fellow officers, maintaining open communication channels for effective teamwork in a high-stress environment.
  • Performed routine cell searches with attention to detail, uncovering hidden contraband items that posed potential risks to facility safety.
  • Maintained order within the correctional facility, effectively managing emergency situations and resolving conflicts as they arose.
  • Improved inmate behavior by implementing consistent disciplinary protocols and proactively addressing potential conflicts.
  • Managed daily operations efficiently, overseeing meal distribution, recreation activities, visitation schedules, and other essential tasks.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Administered drug tests to inmates.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Coordinated with other law enforcement personnel to exchange information.

Legal Courier

Trackdown, Inc.
01.2011 - 06.2012
  • Maintained knowledge of court procedures, effectively navigating complex legal environments during document deliveries.
  • Conducted routine errands for law firm personnel, providing valuable support in day-to-day operations.
  • Developed strong relationships with courthouse staff, facilitating smooth transactions when filing or retrieving documents on behalf of clients.
  • Handle, prepare and process legal documents to be served to individuals and to be processed through courts.
  • Safeguarded client confidentiality while transporting sensitive legal materials, adhering strictly to data privacy regulations throughout the delivery process.
  • Ensured timely delivery of sensitive legal documents, maintaining strict confidentiality at all times.
  • Improved communication between legal teams by acting as a reliable liaison for information exchange.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS navigation systems to navigate faster routes.
  • Obtained signatures for delivery documents and packages.
  • Escalated issues to supervisor for immediate remediation.
  • Liaison for the company between courts, attorneys and other clients.

Security Officer

University Medical Center Hospital, UMC
04.2010 - 12.2010
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Issued access cards to authorized personnel to monitor access points.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Head Waiter

Old Chicago Restaurant
08.2007 - 11.2010
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Bachelor of Arts - Interdisciplinary Studies

University of Arizona
08-2009

Associate of Arts - Criminal Justice

Pima Community College
08-2009

High School Diploma -

Catalina Foothills High School
Tucson
05-2004

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management/Multitasking
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling and calendar management
  • Records management
  • Meticulous attention to detail
  • Microsoft PowerPoint
  • Spreadsheets
  • Multi-line telephone systems
  • Purchase orders organization
  • Zoom Meeting Experience and knowledge
  • Employee Training

Accomplishments

    Helped develop, form and implement a new district office for the Pima County Sheriffs Department from the ground up. Played a main and vital role in reconfiguring the structure of the building to make it a workable district office. Planned, ordered and organized supplies and other items for the office setting to ensure work efficiency and aesthetic value. This had not been done since original buildings were started decades ago. Received a Letter of Commendation from the Sheriff of Pima County.

Certification

Certification with the National Child Passenger Safety Program. Certified car seat technician since April of 2019 with continued and current certifications. Attend multi agency events to ensure the public as caregivers are correctly securing children into safety seats. Regularly hold free car seat classes and checks with the Pima County Sheriffs Department.

Timeline

Administrative Assistant III

Pima County Sheriffs Department
01.2019 - Current

Public Safety Support Specialist

Pima County Sheriffs Department
08.2017 - 01.2019

Adult Corrections Officer

Pima County Sheriffs Department
06.2012 - 08.2017

Legal Courier

Trackdown, Inc.
01.2011 - 06.2012

Security Officer

University Medical Center Hospital, UMC
04.2010 - 12.2010

Head Waiter

Old Chicago Restaurant
08.2007 - 11.2010

Bachelor of Arts - Interdisciplinary Studies

University of Arizona

Associate of Arts - Criminal Justice

Pima Community College

High School Diploma -

Catalina Foothills High School

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Sarah Greenman