Sarah Hills
Phoenix
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and teamwork. Recognized for exceptional communication and problem-solving skills, I thrive in fast-paced environments. Adaptable and detail-oriented, I effectively manage multiple tasks while maintaining a positive attitude, ensuring high levels of customer satisfaction and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
Certification
Work History
OGP
Walmart
09.2019 - 2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Assis
Self Employed
2019 - 2020
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Office Manager
Surprise Rental
2017 - 2019
- Managed daily office operations to ensure efficiency and organization.
- Coordinated scheduling for staff and customer appointments to optimize resource allocation.
- Maintained inventory records and ordered supplies, ensuring timely availability of resources.
- Implemented streamlined communication processes between departments to enhance collaboration.
- Developed filing systems that improved document retrieval speed and accuracy.
- Oversaw maintenance of office equipment, coordinating repairs to minimize downtime.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Server/Bartender Trainer
Applebees
2010 - 2017
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on service protocols and menu knowledge.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
No Degree -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Centennial High School
Peoria, AZ05-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Certification
Level One - Fingerprint Clearance Card
CPR/First Aid
Timeline
OGP
Walmart
09.2019 - 2020
Personal Assis
Self Employed
2019 - 2020
Office Manager
Surprise Rental
2017 - 2019
Server/Bartender Trainer
Applebees
2010 - 2017
No Degree -
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Centennial High School
Awards
Phi Theta Kappa Honor Society in college