Sarah Jones
Surprise
Summary
Dynamic professional with extensive experience in customer service and hospitality. Proven track record of enhancing guest satisfaction through effective communication and problem-solving skills. Expertise in cash handling and documentation review, consistently optimizing operations and building strong client relationships. Committed to delivering exceptional results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Barrio Queen
Surprise
10.2024 - Current
- Ensured courteous and efficient service for each guest.
- Prepared drinks following standard recipes to maintain quality.
- Executed opening and closing duties, including dining area setup and supply restocking.
Phone Operator
Goodyears Family Medicine
Phoenix
12.2023 - 05.2024
- Delivered exceptional customer service while managing incoming calls effectively.
- Scheduled appointments and managed calendars to optimize workflow.
- Troubleshot technical issues, ensuring timely resolution and minimal disruption.
Scheduler/Caregiver
FirstLight HomeCare
Goodyear
01.2023 - 05.2023
- Scheduled and confirmed appointments to optimize daily operations.
- Maintained daily calendars, coordinating client appointments and office events.
- Fostered resident participation in daily activities to promote personal dignity.
- Assisted clients in maintaining good personal hygiene for enhanced well-being.
- Planned and prepared nutritious meals, providing eating assistance when needed.
- Established strong rapport with clients and families to build trust and support.
Server
Texas Roadhouse
Goodyear
09.2021 - 05.2023
- Greeted customers and provided expert recommendations to drive sales.
- Operated POS terminals for efficient order processing and bill management.
- Ensured accuracy in payment handling, change distribution, and receipt printing.
Medical Records Coordinator
Goodyears Family Medicine
Phoenix
05.2022 - 01.2023
- Arranged and managed medical record filing, retrieval, and transfers according to established guidelines.
- Conducted qualitative analysis of records to ensure accuracy and internal consistency.
- Obtained information by contacting appropriate personnel or patients for data verification.
Scheduling Coordinator/ Medical Assistant
Leading MDs
Goodyear
09.2020 - 06.2021
- Managed electronic and manual payment processing, ensuring accurate data entry.
- Scheduled and confirmed patient appointments efficiently.
- Measured vital signs and documented medical histories for examination preparation.
- Assisted in diagnostic testing by collecting and packaging biological specimens for analysis.
Certified Nursing Assistant
Banner Health
Phoenix
12.2017 - 07.2020
- Facilitated daily living activities, including personal hygiene, feeding, and ambulation.
- Conducted routine checks on patient vitals, including blood pressure, blood sugar, and heart rate.
- Fostered relationships with patients and caregivers to meet care plan objectives.
- Documented activities and maintained accurate records in EMR system.
Education
Cosmetology -
Empire Beauty School
Glendale, AZCertified Nursing Assistant -
Medstar Academy
Peoria, AZHigh School Diploma -
Estrella Foothills HighSchool
Goodyear, AZSkills
- Documentation review
- Multitasking and organization
- Communication skills
- Restaurant operations
- Time management
- Cash handling
- Hospitality services
- Writing proficiency
- Basic mathematics
- Customer service excellence
- Problem solving
- Call management
References
References available upon request.
Timeline
Server/Bartender
Barrio Queen
10.2024 - Current
Phone Operator
Goodyears Family Medicine
12.2023 - 05.2024
Scheduler/Caregiver
FirstLight HomeCare
01.2023 - 05.2023
Medical Records Coordinator
Goodyears Family Medicine
05.2022 - 01.2023
Server
Texas Roadhouse
09.2021 - 05.2023
Scheduling Coordinator/ Medical Assistant
Leading MDs
09.2020 - 06.2021
Certified Nursing Assistant
Banner Health
12.2017 - 07.2020
Cosmetology -
Empire Beauty School
Certified Nursing Assistant -
Medstar Academy
High School Diploma -
Estrella Foothills HighSchool