SARAH LAPORTE
Casa Grande,AZ
Summary
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Copper Springs East Psychiatric Hospital
11.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Provided ongoing training support for new staff members on Medical Intake Coordinator duties, ensuring consistent quality performance across the team.
- Facilitated smooth transitions for patients from hospital to home care by collaborating with case managers, doctors, nurses, and family members.
- Supported healthcare providers in delivering optimal patient care by promptly addressing concerns or questions related to patient intake processes.
Intake Coordinator
Heart of Healing Hospice
09.2023 - 01.2024
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Assisted customers with locating items and providing product information
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
- Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met
- Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel
- Assisted with medical coding and documentation, ensuring accuracy and timely submission
- Scheduled appointments, verified insurance and collected patient copays
- Ensured HIPAA compliance by maintaining patient confidentiality
- Entered patient demographic and insurance information into the electronic health record (EHR) system
- Assisted with administrative tasks, such as filing and faxing documents
- Maintained patient records, including updating patient information and filing documents
- Collaborated with other departments to resolve billing and invoicing issues
Certified Patient Service Representative
SouthWestern Eye
03.2022 - 09.2023
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Greeted and checked in patients in a professional and courteous manner, resulting in a high level of patient satisfaction
- Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel
- Provided clerical support to clinicians, including filing, copying, and preparing documents for patient visits
- Assisted with medical coding and documentation, ensuring accuracy and timely submission
- Scheduled appointments, verified insurance and collected patient copays
- Ensured HIPAA compliance by maintaining patient confidentiality
- Entered patient demographic and insurance information into the electronic health record (EHR) system
- Assisted with administrative tasks, such as filing and faxing documents
- Maintained patient records, including updating patient information and filing documents
- Demonstrated proficiency in medical terminology
Office Secretary
Heritage Funeral and Cremation Services
10.2021 - 03.2022
- Answered phone calls and emails from clients, responding quickly to their requests and inquiries
- Provided bookkeeping services, such as invoicing, preparing financial statements and managing accounts payable and receivable
- Scheduled and facilitated meetings, conferences, and other events for staff and clients, ensuring smooth and successful events
- Created reports and documents as requested by the office manager
- Assisted with preparation of the deceased loved ones
- Assisted with funeral services including graveside and at any other locations
- Transfering of cremated remains
- Utilizing the DAVE system
- Assisting Families in any way possible
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
Office Secretary
J. Warren Funeral Services
01.2021 - 10.2021
- Answered phone calls and emails from clients, responding quickly to their requests and inquiries
- Provided bookkeeping services, such as invoicing, preparing financial statements and managing accounts payable and receivable
- Scheduled and facilitated meetings, conferences, and other events for staff and clients, ensuring smooth and successful events
- Created reports and documents as requested by the office manager
- Assisted with preparation of the deceased loved ones
- Assisted with funeral services including graveside and at any other locations
- Transfering of cremated remains
- Utilizing the DAVE system
- Assisting Families in any way possible
- Designing and selling headstones
- Selling graveplots
- Assisting in funeral arrangements
- Cemetery Arrangements
- Tours of Cemetery
Cashier
C-A-L Ranch Stores
10.2020 - 01.2021
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with loading and unloading items from their vehicles
Direct Care Worker
CIRCLE OF LIFE HOMECARE
02.2020 - 10.2020
- Care for patients who can not do daily tasks by themselves which included but not limited to cleaning, cooking, bathing, doing laundry and changing soiled bedding and diapers.
- Transported clients to doctor’s appointments and other activities
- Developed positive relationships with clients and their families
- Assisted with meal preparation and feeding, as needed
- Administered medication and monitored vital signs as prescribed by the physician
- Developed social and recreational activities that promoted physical and mental wellbeing
- Provided quality patient care, including administering medications, changing dressings, and monitoring vital signs
- Provided transportation for patients to medical appointments and other destinations
- Monitored the safety of clients in the home environment and implemented safety measures as needed
Concierge/Receptionist
THE GARNET OF CASA GRANDE
01.2020 - 10.2020
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted residents in anyway they needed
Teacher
lil kiddieland preschool
07.2019 - 12.2019
- Collaborated with colleagues to develop and implement new approaches to teaching that improved student performance
- Actively monitored student progress and adjusted instruction accordingly
- Recognized and responded to students’ individual needs and learning styles
- Used technology in the classroom to improve student engagement and learning outcomes
- Created an engaging, student-centered classroom environment
- Developed classroom rules and expectations that fostered a respectful and safe learning environment
Front Desk Clerk
Powell Feed
01.2015 - 01.2019
- Maintained a friendly, welcoming atmosphere for all customers
- Maintained a clean and organized front desk area
- Handled complaints and inquiries in a professional manner
- Processed payments and provided receipts to customers
- Monitored the lobby area to ensure safety and security of customers and staff
- Processed and managed orders, ensuring accuracy and timeliness of delivery
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Trained and coached new customer service representatives on best practices and customer service standards
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Busser/Server
Olive Garden
12.2017 - 07.2018
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Adapted quickly to changes in the restaurant environment to provide the best service possible
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
Crew Member
Culver's
10.2017 - 01.2018
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Demonstrated excellent communication skills when dealing with customers and staff
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
Crew Member
McDonald's
06.2016 - 04.2017
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Demonstrated excellent communication skills when dealing with customers and staff
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
Education
Associate Degree in Nursing - Nursing
Chandler Gilbert Community College
Gilbert, AZ05-2027
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2018
Skills
- Attention to Detail
- Critical thinking and problem solving
- Good time management
- Hard Working
- Flexibility and Adaptability
- Self-motivation
- Microsoft Excel
- Microsoft PowerPoint
- Teamwork
- Adaptability
- Ability to Multitask
- Fast Learner
- Triage
- Funeral Services
- Billing
- Office Management
- First Aid
- Medical Terminology
- Filing
- Multi-line phone systems
- Appointment scheduling
- Inventory management
- Time management
- Organization skills
Certification
CPR Certified
First Aid Certified
Food Handlers Card
Timeline
Intake Coordinator
Copper Springs East Psychiatric Hospital
11.2023 - Current
Intake Coordinator
Heart of Healing Hospice
09.2023 - 01.2024
Certified Patient Service Representative
SouthWestern Eye
03.2022 - 09.2023
Office Secretary
Heritage Funeral and Cremation Services
10.2021 - 03.2022
Office Secretary
J. Warren Funeral Services
01.2021 - 10.2021
Cashier
C-A-L Ranch Stores
10.2020 - 01.2021
Direct Care Worker
CIRCLE OF LIFE HOMECARE
02.2020 - 10.2020
Concierge/Receptionist
THE GARNET OF CASA GRANDE
01.2020 - 10.2020
Teacher
lil kiddieland preschool
07.2019 - 12.2019
Busser/Server
Olive Garden
12.2017 - 07.2018
Crew Member
Culver's
10.2017 - 01.2018
Crew Member
McDonald's
06.2016 - 04.2017
Front Desk Clerk
Powell Feed
01.2015 - 01.2019
Associate Degree in Nursing - Nursing
Chandler Gilbert Community College
High School Diploma -
Casa Grande Union High School
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