Sarah LeClair
Avondale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Highgate Hotels
03.2018 - 03.2023
- Managed all front office operations including staffing, training, guest services and billing.
- Provided exemplary customer service to all guests, including handling guest complaints.
- Participated in weekly staff meetings with upper management to discuss hotel issues and budget adherence.
- Maintained all brand standards.
- Reviewed guest feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce staffing.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Eligibility Specialist
Logistcare Solutions Inc
04.2010 - 08.2018
- Verified medical eligibility benefits for policyholders requesting transportation.
- Provided stellar customer service to all policy holders and insurance company representatives.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
Assistant General Manager
InterMountain Management
10.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Education
Hospitality -Hotel Management -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZAdvanced Diploma - General
Washington High School
Phoenix, AZ06.1997
Skills
- Customer Relations
- Telephone Reservations
- Guest Registration
- Project Management
- Conflict Management
- Oral and Writing Communication
- Front Office Management
- Issue Handling
- Coaching and Training
- Schedule Management
- Reservations Assistance
- Billing and Invoicing
- Training and Development
- Hospitality Service
- Account Reconciliation
- Operational Reporting
- Guest Service
- Enforce Policies
- Corrective Actions
- Guest Satisfaction
- Staff Training
- Budgeting
- OSHA certified
Education
true
Timeline
Assistant General Manager
InterMountain Management
10.2023 - Current
Front Office Manager
Highgate Hotels
03.2018 - 03.2023
Eligibility Specialist
Logistcare Solutions Inc
04.2010 - 08.2018
Hospitality -Hotel Management -
Maricopa Community Colleges - Gateway Community College
Advanced Diploma - General
Washington High School
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