SARAH MCMURTRIE
Mesa
Summary
Service-oriented leader with a strong medical background. Enthusiastic, compassionate, and energetic individual with a winning attitude. Primary goal is to promote a positive learning environment and ensure exceptional customer service. Consistently achieved excellent customer service scores and successfully trained a well-prepared staff. Professional trainer with expertise in instructional design, curriculum development, and performance assessment. Prioritizes team collaboration, adaptability, and achieving tangible results. Known for reliability and flexibility. Dedicated to fostering a positive learning environment for all.
Overview
17
17
years of professional experience
Work History
Clinic Lead/ Front Office Trainer
THE CORE INSTITUTE
08.2017 - Current
- Pull daily injections for patients
- Receive and consume inventory into Coupa daily
- Add specialty and buy and bill injections to spreadsheet daily
- Also update spreadsheet weekly after patient has received injection
- After updating the spreadsheet I repurpose any buy and bill injections for other patients
- Stock the admin room with medical supplies and medications that the provider or the medical assistance may need to use throughout the week
- I make sure that the supplies we use the most of weekly that I go and consume down the inventory to make sure we get our full replenishment for the following week
- Go through all the inventory monthly to make sure that nothing has expired
- I do monthly cycle counts on the inventory
- Travel to multiple locations to help assist other clinics or spine centers when in need
- I train all the new hires for front office for our clinics and spine/ procedure centers
- This includes insurance verification, obtaining authorizations, and referrals
- Making sure they are using the correct forms for the clinic side and procedure side
- Insurance verification, obtaining authorizations, and referrals
- Checking patients in with a smile, and with respect
- Multi-tasker, willing to jump in and help our team when in need
- Schedules made for the team
SITE SUPERVISOR, FRONT OFFICE LEAD
BANNER HEALTH
07.2013 - 02.2016
- Company Overview: BANNER'S CHILDREN'S
- Supervised overall site operations
- Responsible for budgeting, creating invoices, annual operation, and budget goals
- Responsible for performance and daily operations of the clinic
- Updated the staff and Physicians on new policies and procedures
- Payroll
- Ordered all clinic supplies
- Annual reviews, huddles performed
- Interviewed for positions in need
- Customer service advocate - Handled customer complaints
- Track key performance indicators
- Create a team environment and address any staff concerns
- Received award for Employee Excellence 2015
- BANNER'S CHILDREN'S
FRONT OFFICE LEAD
EAST VALLEY PEDIATRICS
02.2008 - 12.2012
- Scheduled appointments
- Managed phones
- Post daily charges, balance daily payments, collect co-pays
- Obtain insurance verifications and authorizations
- Train new front office staff
- Order all front office supplies
- Scan medical records
- Train new staff
Education
HIGH SCHOOL DIPLOMA -
MESQUITE HIGH SCHOOL
05.2001
Skills
- Analytical thinker
- Strong work ethics
- Customer service advocate
- Excellent trainer
- Excellent communicator
- Team driven
- EMR
- Cerner
- Athena
- Next Gen
- Teams
- CPS Client
- New hire training
- Team supervision
- Exceptional communication
- Planning and coordination
Timeline
Clinic Lead/ Front Office Trainer
THE CORE INSTITUTE
08.2017 - Current
SITE SUPERVISOR, FRONT OFFICE LEAD
BANNER HEALTH
07.2013 - 02.2016
FRONT OFFICE LEAD
EAST VALLEY PEDIATRICS
02.2008 - 12.2012
HIGH SCHOOL DIPLOMA -
MESQUITE HIGH SCHOOL
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