Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Nassar

Kingman

Summary

Energetic and outgoing waitress with a dedication to positive guest relations. Passionate about securing new, challenging position within a fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

8
8
years of professional experience

Work History

Waitress/Bartender/Supervisor/Assistant Manager

Rickety Cricket Brewing
09.2024 - Current
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Managed multiple tables efficiently, prioritizing tasks to enhance workflow.
  • Trained new staff on menu knowledge and service protocols, fostering team development.
  • Collaborated with kitchen staff to ensure timely food delivery during peak hours.
  • Assisted in inventory management by restocking supplies and monitoring stock levels.
  • Resolved customer inquiries and complaints effectively, improving overall dining experience.
  • Managed schedules and payouts

Cocktail Waitress

The Dambar and Steakhouse
10.2023 - 02.2024
  • Acted as food and cocktail tour guide, making personalized recommendations to suit guest needs.
  • Cleaned and sanitized all surfaces to safeguard patrons.
  • Checked in with tables and proactively offered drink refills.
  • Maintained compliance with regulatory agencies for alcoholic beverage service.
  • Handled cash with efficiency and accuracy and processed debit and credit transactions according to established procedures.
  • Acknowledged seated guests and recorded drink orders for entry into POS system.
  • Addressed customer complaints and solved problems with resourceful critical thinking.
  • Suggested additional food or beverage items to capitalize on upsell opportunities.
  • Wrote down or memorized beverage orders for alcoholic and non-alcoholic items.
  • Took food and beverage orders with high level of accuracy.

Bartender

86ers brand
05.2021 - 06.2023
  • I was a part of a bartending and catering service. I would bartend any event such as concerts, rodeos, birthday parties or just any private party.
  • I needed to set up the bar for each function and create my own drinks to serve to customers.
  • I was able to mix, garnish and serve my own drinks as well as having the ability to multitask.
  • I needed to monitor the patron's alcohol intake as well as communicating as well as I could with my customers.

Waitress

Texas Roadhouse
07.2022 - 10.2022
  • Handled multiple tables simultaneously with high service quality.
  • Followed alcohol awareness procedures to prevent guest intoxication.
  • Showed enthusiasm and knowledge about new products and special promotions.
  • Fostered fun atmosphere and family-style work environment consistent with company brand.
  • Greeted all guests with smile and friendly welcome.
  • Monitored tables, offering add-ons and checking on guest satisfaction.
  • Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
  • Used POS system to accurately input orders and process payments.
  • Took orders, made drinks and provided refills for guests.
  • Assisted guests with making menu choices and took note of special requests.
  • Explained menu ingredients and cooking processes to manage customer inquiries.

Waitress

Katsunori Sushi
12.2021 - 03.2022
  • Delivered quality service by providing a warm and welcoming environment
  • Assisted guests with making menu choices in an informative and helpful manner
  • Served all food courses and alcoholic beverages to guests in a timely manner
  • Bussed, cleaned and set tables in a timely and quiet manner.
  • Took orders, made drinks and provided refills for guests.
  • Handled multiple tables simultaneously with high service quality.
  • Answered phones to take orders for customer pick up or delivery.
  • Trained new servers in restaurant procedures and customer service standards.
  • Used POS system to accurately input orders and process payments.
  • Used slow periods to restock serving stations and wrap silverware.

Waitress

Nicks Pizza House
08.2017 - 07.2021
  • Assisted guests with making menu choices and took note of special requests.
  • Monitored tables, offering add-ons and checking on guest satisfaction.
  • Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
  • Transported food products, cleaned tables and counters, and stocked dining room supplies.
  • Followed alcohol awareness procedures to prevent guest intoxication.
  • Used POS system to accurately input orders and process payments.
  • Answered phones to take orders for customer pick up or delivery.
  • Handled multiple tables simultaneously with high service quality.
  • Took orders, made drinks and provided refills for guests.
  • Trained new servers in restaurant procedures and customer service standards.
  • Controlled flow of food from kitchen to dining room to meet time targets.
  • Addressed and resolved customer concerns quickly, working with management to fix complex issues.
  • Promoted great customer service by remaining attentive to guest needs.

Cashier Team Lead

Big 5 Sporting Goods
08.2018 - 09.2019
  • Reconciled excess cash on hand to maintain security standards and prevent losses.
  • Scanned and checked product prices on request.
  • Processed daily receipts for purchases, refunds and exchanges.
  • Opened up and operated cash register to relieve long lines at peak shopping times.
  • Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
  • Employed social skills to anticipate customers' additional needs.
  • Addressed common questions about store products.
  • Received cash and card payments in line with store's cash handling policy.
  • Collaborated with team members across different departments.

Education

High School Diploma -

Apple Valley High School
Apple Valley, CA
05-2015

Skills

  • Alcohol Intake Awareness
  • Outgoing and Friendly
  • ID Verification
  • Customer Service
  • Flexible Schedule
  • Relationship Management
  • Safe Food Handling
  • Cleaning and sanitization
  • Issue Resolution
  • Food and Drink Recommendations
  • Attention to Detail
  • Order Taking and Fulfillment
  • Menu Memorization
  • Special Events
  • Personal hygiene
  • Craft cocktails
  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration

Timeline

Waitress/Bartender/Supervisor/Assistant Manager

Rickety Cricket Brewing
09.2024 - Current

Cocktail Waitress

The Dambar and Steakhouse
10.2023 - 02.2024

Waitress

Texas Roadhouse
07.2022 - 10.2022

Waitress

Katsunori Sushi
12.2021 - 03.2022

Bartender

86ers brand
05.2021 - 06.2023

Cashier Team Lead

Big 5 Sporting Goods
08.2018 - 09.2019

Waitress

Nicks Pizza House
08.2017 - 07.2021

High School Diploma -

Apple Valley High School

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