Sarah Patyk
Phoenix
Summary
Customer service professional with over 15 years of experience, including 6 years in leadership roles. Expertise in sales, marketing, and guiding students through the enrollment process. Proven ability to build strong client relationships through active listening and tailored solutions. Seeking opportunities to leverage extensive experience to drive value in a new role.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Property Manager
McConaghy Properties
Phoenix
02.2025 - Current
- Assist in preparing property marketing materials for listings.
- Collect monthly assessments, rental fees, deposits and payments.
- Process evictions, when necessary, in accordance with state laws and procedures.
- Resolve tenant complaints quickly and effectively while ensuring customer satisfaction.
- Build excellent rapport with all tenants through my excellent communication skills.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Lead Sales Associate
Soleful Endeavors
Scottsdale
10.2023 - 02.2025
- Engaged customers in conversation to effectively determine needs and recommend appropriate products.
- Developed and implemented effective sales strategies to enhance customer engagement and drive revenue growth.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Greeted customers and provided product information.
Manager
Arizona Stronghold
Scottsdale
03.2023 - 09.2023
- Coordinated inventory management and maintained optimal stock levels for operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Increased annual sales by 20% from the previous year by lowering pour costs and labor.
Bar Manager
TapHouse Kitchen
Phoenix
02.2021 - 03.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Manager
Zinc Bistro
Scottsdale
06.2016 - 01.2021
- Established processes to enhance organizational workflow efficiency.
- Oversaw daily operations, optimizing team performance and productivity.
- Facilitated interdepartmental communication to improve collaboration and service delivery.
- Coordinated special events to boost community engagement and brand visibility.
- Provided leadership during organizational changes and crisis management situations.
Enrollment Advisor
Grand Canyon University
Phoenix
04.2018 - 05.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Provided all the information on Title IV aid, and all available scholarships for the students.
- Led the department by exceeding monthly enrollment goals by at least 17%, and ranked 1st every quarter in outbound calls.
Sales Representative
Breakthru Beverage
Phoenix
03.2015 - 06.2016
- Engaged customers through personalized interactions to build loyalty and trust.
- Provided comprehensive assistance for merchandise selection and purchase completion.
- Awarded Employee of Quarter within first six months for outstanding performance.
- Utilized CRM systems to track customer interactions and sales progress.
- Developed key customer relationships, driving increased sales volume.
Head Server/Key Holder
Cowboy Ciao
Scottsdale
10.2012 - 03.2015
- Enhanced service quality and operational efficiency by motivating team members.
- Resolved customer complaints professionally, fostering positive relationships.
- Tracked inventory levels and placed orders for restaurant supplies as necessary.
- Prepared reports on sales figures and employee performance for management review.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ08-2010
Master of Science - Substance Abuse Counseling
Grand Canyon University
Phoenix, AZAssociate of Science - Interior Design
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Database management
- Cost control
Certification
ServSafe
Timeline
Property Manager
McConaghy Properties
02.2025 - Current
Lead Sales Associate
Soleful Endeavors
10.2023 - 02.2025
Manager
Arizona Stronghold
03.2023 - 09.2023
Bar Manager
TapHouse Kitchen
02.2021 - 03.2023
Enrollment Advisor
Grand Canyon University
04.2018 - 05.2019
Manager
Zinc Bistro
06.2016 - 01.2021
Sales Representative
Breakthru Beverage
03.2015 - 06.2016
Head Server/Key Holder
Cowboy Ciao
10.2012 - 03.2015
Bachelor of Arts - Communications
Arizona State University
Master of Science - Substance Abuse Counseling
Grand Canyon University
Associate of Science - Interior Design
Maricopa Community Colleges, Scottsdale Community College