Sarah Tufts
Glendale
Summary
Knowledgeable Customer Service Representative with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Symmetry Financial Group
06.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Installation Technician
Design Center Blinds
10.2019 - 08.2020
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
Sales Associate
Tufts Sales
11.2018 - 10.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Completed POS transactions meticulously, providing customers with correct coin, currency, payment cards, and receipts.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized persuasive techniques to highlight benefits of current promotions and products to clients.
- Facilitated seamless onboarding by educating new hires on essential company practices.
Customer Service Representative
Tufts Sales
02.2015 - 11.2018
- Enhanced customer retention by effectively managing complaints and ensuring resolution.
- Enhanced client retention rates through effective communication.
- Documented customer interactions meticulously, ensuring effective follow-up and problem-solving.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Northern Annex
Phoenix, AZSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client needs analysis
- Relationship building
- Customer billing
- Administrative functions
Timeline
Insurance Agent
Symmetry Financial Group
06.2025 - Current
Installation Technician
Design Center Blinds
10.2019 - 08.2020
Sales Associate
Tufts Sales
11.2018 - 10.2019
Customer Service Representative
Tufts Sales
02.2015 - 11.2018
High School Diploma -
Northern Annex
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