Sarah Van Burken
Tucson
Summary
Compassionate and dependable professional with strong experience in fast‑paced, high‑volume support roles. Skilled in managing urgent requests, adapting quickly to new systems, and maintaining accurate documentation across multiple platforms. Known for clear communication, teamwork, and a calm, supportive approach during stressful situations. Currently pursuing an ADN to deepen healthcare knowledge and contribute more effectively to patient‑focused operations.
Overview
8
8
years of professional experience
Work History
Service Agent II
American Red Cross
Tucson
09.2025 - Current
- Supported multiple donor recruitment campaigns — including Power Red, platelet, and whole blood — by conducting outbound outreach and engaging donors with clear, campaign‑specific messaging.
- Utilized the American Red Cross website and internal systems to quickly answer eligibility questions (tattoos, travel, medications, etc.), improving efficiency and reducing the need for call transfers.
- Consistently exceeded performance expectations, earning monthly incentive bonuses in three of four eligible months through strong appointment conversions and high‑quality donor interactions.
Family Caregiver
Self Employed
Tucson
02.2024 - 11.2025
- Coordinated daily routines, transportation, and medical appointments with consistent punctuality, demonstrating strong time‑management and reliability in supporting essential care needs.
- Tracked medication schedules, documented care activities, and maintained an organized home environment, ensuring accuracy, consistency, and clear communication across all aspects of care.
Service Agent I
American Red Cross
Tucson
06.2025 - 09.2025
- Contacted whole blood and Power Red donors to schedule appointments, enhancing donor retention and fostering consistent participation.
- Used internal tools and American Red Cross website to answer eligibility questions and streamline donor scheduling, improving overall donor experience.
- Achieved performance goals quickly, earning the monthly incentive bonus during the first eligible month after training through consistent productivity and high‑quality donor interactions.
Elderly Caregiver
Rise Inc
Tucson
10.2018 - 04.2024
- Provided consistent, punctual in‑home support for an elderly client, coordinating daily routines and ensuring safe transitions when returning from day programs.
- Maintained accurate documentation of medication administration and daily care activities, supporting clear communication among all staff and ensuring compliance with care requirements.
- Managed essential household tasks — including meal preparation, housekeeping, and medication counts — while safely operating lifts and equipment to support mobility needs.
Roadside Assistance Agent
AAA
06.2019 - 02.2024
- Assessed and prioritized urgent roadside assistance requests, supporting members in high‑stress situations such as vehicle lockouts involving children or unsafe highway breakdowns.
- Coordinated service delivery by reviewing maps, evaluating provider availability, and selecting the most efficient and appropriate dispatch option for each case.
- Maintained accuracy and productivity in a fast‑paced, remote call center environment, navigating multiple systems while consistently meeting performance metrics.
Dispatcher
Agero
04.2018 - 11.2018
- Assisted State Farm customers with emergency roadside requests in a fast‑paced, high‑volume environment, assessing urgency and coordinating timely support for stranded drivers.
- Selected for a pilot program handling complex dispatch cases for rental vehicles and semi‑trucks, taking initiative on challenging calls that required mobile mechanics and advanced problem‑solving.
- Ensured accurate documentation of tow miles and service details to authorize payments to tow providers, supporting smooth operations and timely vendor reimbursement.
Education
High School Diploma -
PPEP Tec High School
Tucson, AZ05-2018
Some College (No Degree) - Associate of Applied Science, Nursing (ADN)
Pima Community College
Tucson, Arizona03-2026
Skills
- Documentation accuracy
- Attention to detail
- Data entry
- Time-sensitive prioritization
- High-volume call handling
- System navigation
- Multitasking
- Communication
- Organization
- Cross‑functional teamwork
Timeline
Service Agent II
American Red Cross
09.2025 - Current
Service Agent I
American Red Cross
06.2025 - 09.2025
Family Caregiver
Self Employed
02.2024 - 11.2025
Roadside Assistance Agent
AAA
06.2019 - 02.2024
Elderly Caregiver
Rise Inc
10.2018 - 04.2024
Dispatcher
Agero
04.2018 - 11.2018
High School Diploma -
PPEP Tec High School
Some College (No Degree) - Associate of Applied Science, Nursing (ADN)
Pima Community College