Sarah Zermeno
Phoenix
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at R&M Towing LLC, excelling in customer satisfaction and problem resolution. Skilled in Microsoft Office Suite and relationship building, I significantly enhanced client relations and operational efficiency. Expert in de-escalation techniques, ensuring a 30% increase in customer retention.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
R&M Towing LLC
06.2020 - 12.2024
Front desk
Dispatch
Title transfers
Vehicle inspections
Education
High School Diploma -
Career Success
03.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Clerical support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Order fulfillment
- Store maintenance
- Account updating
- Research
- Reading comprehension
- Spreadsheets
- Service upselling
- Office equipment proficiency
- Conflict mediation
- Proofreading
- Retail store support
- Service standard compliance
- Key holder experience
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
R&M Towing LLC
06.2020 - 12.2024
High School Diploma -
Career Success
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