Sarah Jane McNichol
Phoenix
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Product Specialist
PING
Phoenix
01.2024 - Current
- Ensure customers receive exceptional customer service and support, and that their needs are met.
Independent Teaching Professional
LPGA Teaching & Club Professional
Scottsdale
10.2003 - Current
- Organize and implement Junior, Ladies', and Adult Golf Programs
- LPGA T&CP Director of Teaching Academy, Big Sky Golf Club Pemberton BC Canada 2004-07
- Established and executed the 'Intro to Golf' program for elementary schools in Whistler and Pemberton.
- Instrumental in establishing and implementing successful Junior and Ladies' Golf Programs.
- Revived and successfully executed weekly Ladies' Nights.
- Whistler Question Golf Columnist.
- Created one day and 3-day golf improvement clinics.
Instructor
LPGA Miami Leadership Academy Presented by Versant Health & Rhone
Miami
07.2024 - 07.2024
- We used the game of golf as a platform and learning tool to teach how to make better decisions, overcome setbacks, and discover one's strengths to achieve one's goals.
Management, Server, Hostess, and Expo
Various Food & Beverage Establishments
01.2003 - 01.2023
- Management, Server, Hostess, and Expo in various food & beverage establishments (Canada & USA)
- Provided exceptional customer service in fast-paced restaurant environments.
Event Coordinator
Redstone Resort
Rossland
05.2018 - 10.2018
- Execution of tournaments, group bookings, and special events
Concierge
Limelight Hotel
Ketchum
01.2016 - 01.2018
- Created and managed guest communication schedule used in conjunction with pre-arrival correspondence.
- Coordinated booking of guest services, activities, and reservations.
- Exceptional customer service.
Event Management
Top Out Sports
01.2011 - 01.2018
- Event Management, VIP Experiences, Ski & Golf Programs.
- Utah, Colorado, Idaho, Italy, Chile, Alberta, British Columbia
Event Coordinator
FreeskiingWorldTour
Revelstoke
11.2009 - 01.2010
- Liaised between Mountain Sports International (SLC UT) and Revelstoke Mountain Resort to successfully execute the competition and event.
- Created a community initiative program connecting local businesses with events, sponsors, and visitors.
Golf Shop Assistant
Revelstoke Golf Club
Revelstoke
04.2008 - 10.2008
- I handled daily operations, sales, and bookings, as well as managing men's and ladies' nights.
Assistant Sporting Goods Representative
Gord Glass Sports Agencies Ltd
01.2001 - 01.2003
- Exceptional customer service managing and servicing accounts, trade show set up/tear down, and booth management.
- Alberta & Southeastern BC
Education
Bachelor - Communication Studies & Culture
University of Calgary
Calgary, ABBusiness Program - Marketing
James Madison University
Harrisonburg, VASkills
- Exceptional Customer Service
- Organization & Communication
- Detail Oriented
- Creative Team Member
- Enthusiastic
- Focused
- Positive
- Motivated
- Hardworking
- Responsible
- Management
- Leadership
Certification
- LPGA Teaching & Club Professional - Life Member
- United States Ski & Snowboard L200
- Canadian Ski Coaches Federation Certification I & II
- National Coaching Certification Program Theory III
- Canadian Ski Instructors Alliance I & II
- Avalanche Safety Training 1
- PING Fitting Foundations
- IPING 2.0 Putter Fitting
- First Tee Level 1 Coach-in-Training
- I GOT THIS Instructor Certified
References
Available upon request
Coaching Experience
- Alpine Junior Competitive Ski Racing Coach, 01/01/92, 12/31/24, Banff, AB, Whistler, BC, Rossland, BC, Revelstoke, BC, Northstar, California
- Ski Improvement Clinics, Ski Adventures, 01/01/10, 12/31/23, Canada, Utah, Wyoming
- Brand Ambassador, 01/01/04, 12/31/10, Columbia Sportswear / Smith Optics / Dynastar Lange / Revelstoke Mountain Resort.
- Steep Skiing Coach, Extremely Canadian, 01/01/03, 12/31/08, Whistler, BC, Canada
- Former Freeskiing World Tour Competitor, 01/01/06, 12/31/07
Timeline
Instructor
LPGA Miami Leadership Academy Presented by Versant Health & Rhone
07.2024 - 07.2024
Customer Service Representative/Product Specialist
PING
01.2024 - Current
Event Coordinator
Redstone Resort
05.2018 - 10.2018
Concierge
Limelight Hotel
01.2016 - 01.2018
Event Management
Top Out Sports
01.2011 - 01.2018
Event Coordinator
FreeskiingWorldTour
11.2009 - 01.2010
Golf Shop Assistant
Revelstoke Golf Club
04.2008 - 10.2008
Independent Teaching Professional
LPGA Teaching & Club Professional
10.2003 - Current
Management, Server, Hostess, and Expo
Various Food & Beverage Establishments
01.2003 - 01.2023
Assistant Sporting Goods Representative
Gord Glass Sports Agencies Ltd
01.2001 - 01.2003
Bachelor - Communication Studies & Culture
University of Calgary
Business Program - Marketing
James Madison University