Sarai Rodriguez
Phoenix
Summary
Dedicated and skilled professional with a strong background in behavioral health coordination, program supervision, and human resources. Proven track record in case management, referral coordination, and staff training. Optimizes team productivity and retention through effective leadership and development strategies. Fosters collaborative relationships with multidisciplinary providers to deliver comprehensive, high-quality care to diverse client populations. Expertise in payroll administration, regulatory compliance, and resource coordination. Meticulous approach to maintaining organized records and ensuring timely, accurate service delivery. Bilingual in English and Spanish, bringing strong communication skills to support clients, families, and staff in achieving sustainable growth and resilience. Certified Notary with a commitment to ethical standards and organizational excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
ACT
06.2023 - Current
- Established client profiles in both the records filing system and electronic database, maintaining organized and accessible records for effective case management
- Set up billing processes for each client, ensuring accurate and timely invoicing in accordance with program requirements and regulatory standards
- Maintained detailed records of referrals, follow-ups, and outcomes to track client progress and service effectiveness
- Provide support and resource coordination too families, promoting resilience and stability through direct services
- Empowered families to achieve sustainable solutions, stability, and self-sufficiency by building strong relationships and offering guidance on accessing support systems
Regional Program Supervisor
Arizonas Children’s Association
06.2021 - 06.2023
- Developed and delivered one-on one- and team training sessions, achieving a significant productivity improvement from 25% to 75% and enhancing staff retention
- Led weekly and monthly team meetings to communicate agency updates, provide essential refreshers and facilitated team-building activities
- Cross train multiple departments to increase overall knowledge creating quicker and more effective resolution to client issues
- Collaborated with internal and external providers to ensure consistent, high-quality services for families and maintain strong support networks for staff
- Proactively managed complex challenges, devising innovative solutions to support both staff and families through unexpected situation and crisis
Payroll Administrator/Human Resources
Everbrite
10.2019 - 06.2021
- Managed comprehensive payroll administration, including processing payroll, handling workers’ compensation, unemployment cases, and enforcing company policies and procedures
- Led compliance initiatives by overseeing certified payroll documentation and creating an electronic filing system, ensuring accurate and timely state reporting in line with prevailing wage laws
- Implemented an efficient electronic filing system for both employee records and company project documentation, improving accessibility and record-keeping accuracy
- Administered state-mandated certified payroll processes, enhancing compliance and accuracy across payroll operations
Care Coordinator
Arizonas Children’s Association
05.2018 - 10.2019
- Conducted initial assessments, created treatment plans, and coordinated referrals for psychotherapy services
- Managed a caseload of over 150 clients, conducting monthly and quarterly assessments to ensure continuity of care
- Organized and led multidisciplinary team meetings, addressing client needs and resolving barriers to access
- Developed psychoeducational programs for individuals and groups, providing coping strategies for clients and their families
- Maintained detailed records to monitor progress and ensure compliance with organizational and state guidelines
Education
Bachelor’s Degree - Public Administration and Justice Studies
Northern Arizona University
01.2018
Skills
- Accounting and Budgeting
- Training and Staff Development
- Regulatory Compliance
- Team Leadership
- Problem Solving and Effective Communication
- Spanish Proficiency
- Organizational Skills
- Notary Certification
- Notetaking and documentation
- Patient records oversight
- Multi-line phone proficiency
Timeline
Referral Coordinator
ACT
06.2023 - Current
Regional Program Supervisor
Arizonas Children’s Association
06.2021 - 06.2023
Payroll Administrator/Human Resources
Everbrite
10.2019 - 06.2021
Care Coordinator
Arizonas Children’s Association
05.2018 - 10.2019
Bachelor’s Degree - Public Administration and Justice Studies
Northern Arizona University
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