Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Saramarie Alvarez

Tucson

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Nordstrom/Nordstrom Rack
Tucson
05.2023 - 07.2025
  • Swiftly resolved customer complaints to ensure satisfaction and build loyalty.
  • Handled returns and exchanges in strict adherence to company policies.
  • Provided accurate product and service information to answer customer inquiries effectively.
  • Delivered outstanding customer service, resolving issues promptly.

Customer Service Representative

C3 Customer Contact Channels
Tucson
08.2021 - 05.2025
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Continually updated knowledge base of product features, benefits, pricing plans.

Technical Support Representative

Sears Holdings Company
Tucson
10.2003 - 01.2025
  • Diagnosed and resolved hardware and software issues for diverse product lines.
  • Provided technical assistance to customers via phone and online channels.
  • Updated customer information and account status in the database following each interaction.
  • Educated customers on product features and troubleshooting techniques for optimal usage.
  • Ended each call with sales offer for an HVAC no obligation scheduled appointment in which commission was earned.

Education

2 Year Diploma - Data Processing

Chaparral Career College
Tucson, AZ
05-1990

Skills

  • Call center experience
  • Creative problem solving
  • Calm demeanor
  • Typing proficiency
  • Verbal and written communication
  • Live chat support
  • Technical troubleshooting
  • Data entry accuracy
  • Problem resolution
  • Call handling efficiency
  • Computer proficiency
  • Strong teamwork
  • Decision-making
  • Multitasking and organization
  • Service upselling
  • Customer service

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Nordstrom/Nordstrom Rack
05.2023 - 07.2025

Customer Service Representative

C3 Customer Contact Channels
08.2021 - 05.2025

Technical Support Representative

Sears Holdings Company
10.2003 - 01.2025

2 Year Diploma - Data Processing

Chaparral Career College

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Saramarie Alvarez