Sara Marie Morales

I have supported store associates in adopting new Walmart digital tools including apps, and handheld devices. Delivered in the-moment coaching and group training sessions to improve digital fluency. Partner with all store leadership to help identify training gaps and recommend digital solutions to improve efficiency and customer service.

Drives the financial performance of assigned area by ensuring that sales and profit are achieved and implements plans to correct any deficiencies; and scheduling and training associates to meet the needs of the customers. Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within the company guidelines and standards. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.

• Utilized positive communication to encourage team and promote integrity and respect.
• Collaborated with other coaches to create and execute plans for strategic stocking
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
• Cross-trained existing associates to maximize overall store engagement with the Digital Operations

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.