Saraya Skinner
Bullhead City
Summary
Dynamic sales professional with a proven track record at Maverik Adventure's First Stop, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at managing cash transactions and inventory, ensuring a seamless shopping experience while fostering lasting customer relationships.
Overview
11
11
years of professional experience
Work History
Sales Associate
Maverik Adventure's First Stop
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Merchandise Processor
Goodwill Industries Of Houston
08.2016 - 03.2020
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Sorted, priced and stocked merchandise on sales floor.
- Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.
- Optimized storage space utilization with effective reorganization and consolidation strategies for processed merchandise.
- Managed returns and exchanges efficiently, updating inventory records accordingly.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Enhanced customer satisfaction levels by promptly addressing inquiries regarding product availability and shipment statuses.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
Assistant Manager
SUBWAY®Restaurants
01.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
GED -
Pinnacle Charter School
Bullhead City, AZ2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Outgoing personality
Timeline
Sales Associate
Maverik Adventure's First Stop
09.2020 - Current
Merchandise Processor
Goodwill Industries Of Houston
08.2016 - 03.2020
Assistant Manager
SUBWAY®Restaurants
01.2014 - 08.2016
GED -
Pinnacle Charter School
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