Summary
Overview
Work History
Education
Skills
Timeline
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Sarita Lama

Sarita Lama

Assistant store manager/ Customer service excellence/ Session in- charge social media / Call Quality Assurance.
Abu Dhabi

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

9
9
years of professional experience
1
1
Language

Work History

Assistant Store Manager

Liwa Trading Enterprises ( La Senza)
08.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.


Customer Service Representative Team Lead

F1Soft International
05.2018 - 05.2023
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Customer Service Sales Representative

Bigmart Supermarket
07.2016 - 03.2018


  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Education

Intemmedate - Hotel Management/ Travel And Tourism

Whitefield Higher Secondary Boarding School
Nepal
04.2001 -

High School Diploma -

Open House Secondary English School
Nepal
04.2001 -

Skills

Strategic merchandising

Multitasking Abilities

Time management

Team building and leadership

Sales strategies

Display setup

Mentoring and coaching

Customer service

Timeline

Assistant Store Manager

Liwa Trading Enterprises ( La Senza)
08.2023 - Current

Customer Service Representative Team Lead

F1Soft International
05.2018 - 05.2023

Customer Service Sales Representative

Bigmart Supermarket
07.2016 - 03.2018

Intemmedate - Hotel Management/ Travel And Tourism

Whitefield Higher Secondary Boarding School
04.2001 -

High School Diploma -

Open House Secondary English School
04.2001 -

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Sarita LamaAssistant store manager/ Customer service excellence/ Session in- charge social media / Call Quality Assurance.