Summary
Overview
Work History
Education
Skills
Timeline
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Sasha Murillo Salazar

Phoenix

Summary

Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly adapting to new roles and implementing impactful changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity. Utilizes data-driven decision-making, leveraging KPIs to identify growth opportunities and implement effective sales strategies that boost revenue.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Athleta
09.2022 - Current
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Managed day-to-day operations including scheduling shifts, assigning tasks..
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided training to new employees on company policies and procedures.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Designed the layout of product optimization, executing store floor sets on a monthly basis.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted in the development of store policies and procedures to ensure compliance with company standards.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Handling all receiving and processing of new product inventory of back up house and organizing while maintaining all standard operating procedures.

Brand Operations Supervisor

Victoria's Secret & PINK
10.2020 - 08.2022
  • Enforced regulatory compliance to enhance workplace safety and employee readiness.
  • Processed inbound and outbound shipments by directing associate teams and managing inventory.
  • Tracked employee attendance, promptly addressing issues to prevent habitual lateness.
  • Supervised shifts of 5-10 employees, ensuring optimal sales performance and customer service.
  • Recruited, hired, and trained personnel, defining key roles for new organization.
  • Developed organizational systems to improve efficiency and ensure scalability for evolving needs.
  • Managed sales, marketing, and customer account operations to drive business growth.
  • Implemented mentoring program leveraging employee strengths to target areas for improvement.

Bra Fit Expert

Victoria's Secret & PINK
08.2019 - 10.2020
  • Enhanced business sales through bra measurement expertise and product knowledge.
  • Delivered personalized service to customers, improving satisfaction and sales.
  • Cultivated strong customer relationships, fostering a positive business image.
  • Conducted product demonstrations, effectively addressing objections and highlighting features.
  • Managed cash register operations, processing over 100 transactions daily.
  • Assisted customers with loyalty program enrollment and communicated key benefits.
  • Achieved special targets for credit card applications and specific promotions.
  • Utilized sales skills to drive significant increases in bras and lingerie sales.

Front End Coordinator

Marshalls Department Store
05.2017 - 08.2019
  • Monitored cash drawers at seven checkout stations to ensure adequate cash supply.
  • Provided hands-on assistance to customers, assessing needs and maintaining knowledge of preferences.
  • Trained team members on effective strategies to achieve operational and sales targets.
  • Addressed customer concerns with knowledgeable service, resolving issues promptly.
  • Achieved significant associate retention through motivation and emphasis on continuous improvement.
  • Enhanced employee performance by refining training and mentoring strategies in various roles.
  • Oversaw employee performance, correcting issues and boosting efficiency to meet productivity goals.
  • Coached employees on methods for handling sales challenges and complex customer interactions.

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05.2017

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Fluent in Spanish
  • Analytical reasoning
  • Client support
  • Effective time management
  • Strategic planning
  • Proficient in software applications
  • Proficient in conflict management
  • Sales performance reporting
  • Employee onboarding and training
  • Collaborative team management
  • Streamlined recruitment process
  • Compliance management
  • Data-driven decision making
  • Product availability optimization
  • Team development
  • Customer service expertise

Timeline

Assistant Store Manager

Athleta
09.2022 - Current

Brand Operations Supervisor

Victoria's Secret & PINK
10.2020 - 08.2022

Bra Fit Expert

Victoria's Secret & PINK
08.2019 - 10.2020

Front End Coordinator

Marshalls Department Store
05.2017 - 08.2019

High School Diploma -

Mountain Pointe High School

Maricopa Community Colleges, Mesa Community College

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Sasha Murillo Salazar