Sashea Lavender
Cottonwood
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining a positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Front Desk Agent/Shopkeeper
Connor Hotel and Gift Shop
06.2025 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated room assignments and special requests to ensure seamless guest experiences.
- Maintained accurate records of reservations and cancellations using property management systems.
- Trained new staff on front desk operations, enhancing team performance and service quality.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Kept retail space clean, organized, and customer-friendly.
- Provided excellent customer service to shoppers by being knowledgeable about the products in the shop and being quick and efficient when ringing them up.
Buyer
Connor Hotel and Gift Shop
06.2025 - Current
- Analyzed market trends to optimize purchasing decisions and enhance inventory management
- Negotiated contracts with suppliers to secure favorable terms and pricing strategies
- Developed sourcing strategies that improved supplier performance and reduced lead times
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Conducted regular audits of inventory levels, ensuring accuracy and minimizing discrepancies
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
Property Manager/Housekeeping Manager
Clarkdale Lodge
01.2017 - Current
- I helped in tenant communications to address questions and resolve issues promptly.
- Developed familiarity with property management software for efficient record-keeping and reporting.
- Supported property inspections to ensure compliance with safety and maintenance standards.
- Coordinated maintenance requests, tracking progress to enhance tenant satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to the types of units available and performed tours of the premises.
- Organized employees and managed scheduling and payroll.
- Ordered necessary supplies.
- Handled all guest phone calls.
Server
Mile High Grill and Inn
01.2008 - 11.2011
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate precise order preparation and presentation.
- Trained and mentored new servers on menu knowledge and service standards.
- Efficiently handled money and deposits.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Behavioral Health And Human Services
Yavapai College
Prescott, AZ07-2026
Skills
- Client support
- Guest services
- Problem-solving skills
- Cash handling
- Listening skills
- Conflict management
- Relationship building
- Staff scheduling
- Thoroughness in task execution
Timeline
Front Desk Agent/Shopkeeper
Connor Hotel and Gift Shop
06.2025 - Current
Buyer
Connor Hotel and Gift Shop
06.2025 - Current
Property Manager/Housekeeping Manager
Clarkdale Lodge
01.2017 - Current
Server
Mile High Grill and Inn
01.2008 - 11.2011
No Degree - Behavioral Health And Human Services
Yavapai College