Savanna Belgarde
Phoenix
Summary
Dynamic professional with a proven track record at High Grade, excelling in operational enhancement and team collaboration. Expert in analytical thinking and compliance monitoring, I implemented training programs that boosted employee retention and streamlined project delivery, significantly reducing completion times while maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
Trim Specialist
High Grade
01.2021 - 09.2023
- Supported project teams by gathering and analyzing data for strategic decision-making.
- Assisted in developing operational workflows to enhance efficiency and productivity.
- Executed daily tasks with attention to detail, ensuring accuracy in all deliverables.
- Collaborated with cross-functional teams to streamline communication and improve processes.
- Facilitated training sessions for new team members on tools and systems used in operations.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Streamlined project delivery processes, reducing completion times significantly.
- Led quality assurance efforts, maintaining high standards for all products and services.
Lead Budtender
Natures Medicines
08.2018 - 05.2020
- Assisted customers in selecting products based on preferences and needs.
- Educated clients on cannabis strains, effects, and usage methods.
- Maintained cleanliness and organization of the dispensary environment.
- Processed transactions accurately using point-of-sale systems.
- Supported inventory management to ensure product availability and freshness.
- Collaborated with team members to enhance customer service experience.
- Adhered to safety protocols and compliance regulations in daily operations.
- Engaged in ongoing learning about industry trends and product knowledge.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
Budtender
Sky Dispensaries
02.2016 - 07.2018
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Provided knowledgeable customer service by educating clients on product features and benefits.
- Assisted customers in selecting appropriate cannabis products based on individual needs and preferences.
- Maintained compliance with state regulations regarding product handling and sales procedures.
- Managed inventory levels, conducting regular stock checks and restocking shelves as needed.
- Collaborated with team members to create a welcoming and informative store environment for clients.
- Trained new staff on product knowledge, customer service techniques, and operational procedures.
Technical Support Representative
Alorica
01.2015 - 01.2016
- Resolved technical issues for customers, ensuring timely support and satisfaction.
- Assisted users with software troubleshooting across various platforms and devices.
- Guided customers through product features, enhancing user experience and knowledge.
- Documented customer interactions and solutions within CRM systems for future reference.
- Collaborated with team members to identify recurring problems and propose effective solutions.
- Trained new staff on support protocols and best practices for customer engagement.
- Maintained up-to-date knowledge of company products to provide accurate assistance.
- Analyzed customer feedback to improve service delivery and enhance product offerings.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Warehouse Worker
Chewy.com
01.2014 - 02.2015
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Assisted in loading and unloading shipments, ensuring accuracy and timeliness of deliveries.
- Conducted regular inventory checks to maintain stock levels and identify discrepancies.
- Packaged products securely to prevent damage during transport, enhancing customer satisfaction.
- Maintained cleanliness and organization of work areas, promoting productivity and safety standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
High School Diploma -
Fernley High School
Fernley, NV06.2014
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Proficient in software
- Emergency response
- Team collaboration
- Compliance monitoring
- Risk management
- Team performance improvement
- Operational enhancement
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
Timeline
Trim Specialist
High Grade
01.2021 - 09.2023
Lead Budtender
Natures Medicines
08.2018 - 05.2020
Budtender
Sky Dispensaries
02.2016 - 07.2018
Technical Support Representative
Alorica
01.2015 - 01.2016
Warehouse Worker
Chewy.com
01.2014 - 02.2015
High School Diploma -
Fernley High School
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