Savanna Curry
Mesa
Summary
I am a host at Bourbon and Bones. My job is to welcome guests as soon as they walk in the doors and set their expectations for a great experience! By having a great attitude, a warm welcome, and a bright smile it ensures the guests feel welcome and excited to join us that evening. I manage the flow of the restaurant and seat guests efficiently and appropriately respect their seating preferences using the Open Table Service. I answer the phones, take reservations, and answer any questions that are asked. I talk to the guests with the utmost respect in order to add to their experience at the restaurant. Among other things, I end their night by thanking them for joining us and with hope to see them again. It’s a great team work environment with individuals with all different backgrounds!
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Restaurant Hostess
Bourbon and Bones
Gilbert
06.2024 - Current
- Greeted guests warmly and escorted them to their tables using Open Table
- Managed reservation system to streamline seating arrangements.
- Collaborated with servers to ensure timely service for guests.
- Assisted in developing menu knowledge to enhance guest experience.
- Handled guest inquiries and resolved seating-related issues promptly.
- Maintained cleanliness and organization of the host stand area.
- Supported team by training new hostesses on daily operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Adhered to all safety regulations set forth by the restaurant management team.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Desert Ridge High School
Mesa, AzSkills
- Customer service
- Conflict resolution
- Team collaboration
- Reservation management
- Effective communication
- Up-selling techniques
- Strong multitasking
- Efficient seating
- Server support
- Menu memorization
- Cleanliness and hygiene
- Table assignment accuracy
- Judgment and decision making
- Seating arrangement planning
- Take-out service
- Problem-solving
- Service prioritization
- Floor plan organization
Timeline
Restaurant Hostess
Bourbon and Bones
06.2024 - Current
Desert Ridge High School