Savanna Hostetter
Buckeye
Summary
Motivated member specialist with strong skills in customer service and complaint resolution. Committed to enhancing member satisfaction and streamlining service processes.
Overview
5
5
years of professional experience
Work History
Member Specialist
Sams Club
Surprise
07.2021 - Current
- Assisted members with inquiries about services and benefits.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Responded promptly to member feedback and complaints, contributing to high satisfaction levels.
- Collaborated with team members to streamline service delivery and improve member experiences.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and processed refunds to effectively resolve service and billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Processed daily cash and check deposits at the branch to ensure accurate financial reporting.
Crew Member
Coldstone Creamy
Surprise
11.2020 - 05.2021
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Resolved customer inquiries and issues, fostering satisfaction and loyalty.
- Processed customer transactions accurately and efficiently during peak hours.
- Operated point-of-sale system accurately to process customer transactions efficiently.
- Maintained cleanliness and organization of workstations to enhance guest experience.
- Collaborated with team members to ensure smooth daily operations in the store.
- Trained new crew members on standard operating procedures, ensuring consistent service quality.
- Ensured compliance with health and safety regulations during food handling processes.
- Followed food safety guidelines to ensure compliance with health regulations consistently.
- Prepared ice cream creations using mixing techniques and high-quality ingredients.
- Suggested menu items and promoted seasonal offerings, enhancing customer engagement.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Valley Vista
Surprise, AZ05-2021
Skills
- Member engagement
- Customer service
- Complaint resolution
- Client assistance
- Payment processing
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Adaptive learning
References
References available upon request.
Timeline
Member Specialist
Sams Club
07.2021 - Current
Crew Member
Coldstone Creamy
11.2020 - 05.2021
High School Diploma -
Valley Vista