Savannah Cabezut
Phoenix,AZ
Summary
Resourceful and results-driven with a passion for growth and efficiency; always striving to meet company needs and increase service value.
Organized team leader builds positive rapport, inspires trust, and guides teams toward organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
Work History
Client Services Team Lead
First Citizens Bank & Trust
05.2024 - Current
- Increased team engagement and participation across Client Services department
- Assisted with training new hires in advanced and technical phone queues related to commercial client banking
- Led multiple projects related to new online banking systems and internal company changes
- Partnered with internal product management teams regarding project initiatives
- Managed agent schedules to accommodate time off requests, schedule adjustments, client meetings, and client training
Operations Specialist II
SILICON VALLEY BANK (A Division of First Citizens Bank)
10.2023 - 05.2024
- Upscale training in less than a year to operate out of twelve different phone queues ranging from login support to file transmission troubleshooting displaying my ability to learn and grow quickly
- Led training of new hires by shadowing calls, and providing call listening in addition to answering questions about products and services
- Gained proficient knowledge of Outlook, CRM software, RMS systems, Wire processing, ACH processing, FX trading, account operations, and teams channels
- Recognized as employee of the month in our cross-team huddle presented in front of the Client Services department
Client Service Advisor
SILICON VALLEY BANK (A Division of First Citizens Bank)
08.2022 - 10.2023
- Provide exceptional communication between internal teams, external vendors, and commercial bank clients to ensure any banking related issues are resolved efficiently and promptly
- Act as the primary liaison between the clients and internal departments to communicate, investigate, and resolve issues with varying levels of complexity
- Research and respond to client emails and calls for inquiries regarding compliance, transaction processing, charge-backs, and other commercial account activities
- Respond to high volume of inbound calls daily, primarily from existing clients providing optimal customer service to ensure client satisfaction
- Maintain knowledge of products, procedures, and compliance updates to inform and educate clients on any new policies
Crew Member
Trader Joe's
08.2019 - 10.2022
- Created product displays to engage customers through visual merchandising and increase product sales
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash registers, scanners, and computers to itemize customer totals and track inventory
- Answered high volume inbound calls from customers and other store locations with various inquiries
- Trained new team members on procedures, customer service, and sales techniques.
Associate Banker
JP Morgan Chase
10.2021 - 07.2022
- Balanced daily deposits, bank vault inventory, against computer records at end of shift
- Researched and resolved client account concerns in regard to their accounts while keeping all information confidential
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated customer interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Leasing and Marketing Agent
JOHNSON REAL ESTATE INVESTORS
07.2018 - 09.2019
- Led property tours to showcase amenities to prospective tenants and offered information regarding the history and features of property
- Managed daily social media posts across platforms such as Twitter, Facebook, and Instagram to build robust brand presence
- Leveraged sales and marketing strategies to maintain and increase the company goals
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
Customer Service Cashier
Recreational Equipment Inc.
12.2014 - 01.2015
- Processed returns, exchanges, order transfers
- Sold co-op memberships
- Worked the front end register
Customer Service Specialist
Recreational Equipment Inc.
03.2010 - 08.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Business - Business Administration
Clovis Community College
Clovis, California07.2024
Advertising - undefined
Academy of Art University
San Francisco, California01.2013
DIPLOMA - undefined
CLOVIS HIGH SCHOOL
Clovis, CA01.2012
Skills
- Active Listening
- Problem-solving
- Time Management and Organization
- Verbal and Written Communication
- Microsoft Office Suite
- Team building
- Training and mentoring
- Strong leadership
Timeline
Client Services Team Lead
First Citizens Bank & Trust
05.2024 - Current
Operations Specialist II
SILICON VALLEY BANK (A Division of First Citizens Bank)
10.2023 - 05.2024
Client Service Advisor
SILICON VALLEY BANK (A Division of First Citizens Bank)
08.2022 - 10.2023
Associate Banker
JP Morgan Chase
10.2021 - 07.2022
Crew Member
Trader Joe's
08.2019 - 10.2022
Leasing and Marketing Agent
JOHNSON REAL ESTATE INVESTORS
07.2018 - 09.2019
Customer Service Cashier
Recreational Equipment Inc.
12.2014 - 01.2015
Customer Service Specialist
Recreational Equipment Inc.
03.2010 - 08.2012
Advertising - undefined
Academy of Art University
DIPLOMA - undefined
CLOVIS HIGH SCHOOL
Business - Business Administration
Clovis Community College
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