Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Chavarria

Clifton,AZ

Summary

Dynamic professional with extensive experience in guest relations and emergency dispatch at Greenlee County Sheriff's Office and Geotemps. With the ability to enhance customer satisfaction through effective problem-solving and exceptional communication skills. Skilled in reservation management and payment processing, consistently exceeding expectations while maintaining a collaborative team environment. I've developed key skills in a fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into a new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.

Overview

1
1
year of professional experience

Work History

Front Desk Clerk

Geotemps
11.2024 - 02.2025
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored staff performance and provided feedback and guidance.
  • Prepared reports on guest satisfaction levels and other metrics.

Dispatcher

Greenlee County Sheriffs Office
09.2023 - 06.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Enhanced team morale by fostering a supportive and collaborative work environment.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Managed multiple high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.

Education

High School Diploma -

Morenci High School
Morenci, AZ
05.2023

Skills

  • Emergency dispatch
  • Team collaboration
  • Inventory management
  • Time management
  • Microsoft Office
  • Cash handling
  • Word processing
  • Credit and cash payments
  • Safety and security procedures

Timeline

Front Desk Clerk

Geotemps
11.2024 - 02.2025

Dispatcher

Greenlee County Sheriffs Office
09.2023 - 06.2024

High School Diploma -

Morenci High School

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Savannah Chavarria