Savannah Samorano
Tucson
Summary
Proven leader and effective problem-solver with extensive experience at Planet Fitness Gym, adept in operations management and team building. Excelled in enhancing customer satisfaction and profitability, demonstrating a keen ability to manage finances and exceed performance metrics. Skilled in Microsoft Office and fostering positive work environments, achieving significant organizational growth.
Overview
3
3
years of professional experience
Work History
General Manager
Planet Fitness Gym
05.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Member Service Representative/Assistant Manager
Planet Fitness Gym
09.2021 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Education
Associate of Liberal Arts - Biology
Pima Community College
Tucson, AZ12.2023
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Service
- Money handling abilities
- Microsoft Office
Timeline
General Manager
Planet Fitness Gym
05.2024 - Current
Member Service Representative/Assistant Manager
Planet Fitness Gym
09.2021 - 05.2024
Associate of Liberal Arts - Biology
Pima Community College
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