Summary
Overview
Work History
Education
Skills
Experience
Education and Training
References
Timeline
Generic

Savannah Satovich

Phoenix

Summary

Quality-driven claims adjuster with a strong focus on providing exceptional service. Accurately and efficiently handles claims from start to furthest point. Adept at analyzing policy coverages and conducting clear assessment of claims. Committed to delivering claim resolution while maintaining professionalism and attention to detail.

Overview

6
6
years of professional experience

Work History

S3 Express Claim Associate

State Farm
01.2024 - Current
  • Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
  • Evaluated 3rd property damage estimates to determine appropriate compensation.
  • Examined claims forms and other records to determine insurance coverage.
  • Completed liability investigations and made liability determinations based on merits of each claim.

Customer Service Representative

TransPerfect Connect
10.2021 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Collections Agent

Bridgecrest Financial
04.2021 - 10.2021
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
  • Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.

Kitchen Manager

Chipotle
07.2019 - 04.2021
  • Act as the Food Safety leader by overseeing meal preparation and food handling throughout the shift to ensure safety.
  • Motivate kitchen staff by setting and establishing daily goals to maintain quality and increase productivity.
  • Encourage staff to complete tasks related to day to day operations.
  • Maintain consistent inventory of walk-in refrigerator as well as dry storage goods.
  • Ensure all equipment in back of house is working properly.
  • Submit service channels for equipment that is not working.
  • Keep daily records of food temperatures to further ensure food safety.
  • Train kitchen staff in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Education

N/A - Healthcare

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ

High School Diploma -

Vicki A Romero High School
Phoenix, AZ
05.2012

Skills

  • Training
  • Leadership
  • Multitasking
  • Decision-making
  • People skills
  • Claims processing
  • Claims investigation
  • Policy interpretation
  • Regulatory compliance
  • Teamwork and collaboration
  • Claims adjustment

Experience

["Retail Salespersons"],["Food Service Managers"]

Education and Training

true,other,Phoenix, AZ

References

Jordan Naroski (440) 622-2970

Cecilia Torres (480) 255-3010

Emily Brattain (602) 330-8139

Timeline

S3 Express Claim Associate

State Farm
01.2024 - Current

Customer Service Representative

TransPerfect Connect
10.2021 - 01.2024

Collections Agent

Bridgecrest Financial
04.2021 - 10.2021

Kitchen Manager

Chipotle
07.2019 - 04.2021

N/A - Healthcare

Maricopa Community Colleges, Gateway Community College

High School Diploma -

Vicki A Romero High School

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Savannah Satovich