Scarlet Love
Flagstaff
Summary
Detail-oriented and adaptable leader with experience in customer service, operations, and employee training. Proven ability to manage small technical teams and improve performance. Skilled in conflict resolution and problem-solving to support customer satisfaction. Focused on maintaining standards, improving efficiency, and building a strong team environment.
Overview
6
6
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Flagstaff, AZ
02.2026 - Current
- Assisted customers in troubleshooting issues, ensuring timely resolution and satisfaction.
- Ensured high quality closed loop communication between front and back of precinct.
Shift Lead
Best Buy
Flagstaff, AZ
03.2025 - 02.2026
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
Sales Advisor
Best Buy
Flagstaff, AZ
11.2023 - 03.2025
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Guest Service Manager
Fairmont Scottsdale Princess
Scottsdale, AZ
05.2021 - 07.2021
- Assisted in managing scheduling and staffing to optimize team performance during peak times.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
- Trained and mentored staff on service standards and operational procedures.
Bellhop
Fairmont Scottsdale Princess
Scottsdale, AZ
12.2019 - 05.2021
- Provided information on hotel amenities, local attractions, and services to enhance guest experience.
- Responded promptly to guest inquiries, demonstrating adaptability in fast-paced environment.
- Managed high-pressure situations with grace, resolving guest complaints or concerns effectively while maintaining composure and professionalism.
Education
Bachelor of Science - Immersive Media And Game Design
Northern Arizona University
Flagstaff, AZ05-2029
High School Diploma -
Boulder Creek High School
Anthem, AZ05-2022
Associate of Science - Information And Communication Technology
Strayer University
05-2028
Skills
- Customer service focus
- Employee training
- Guest service
- Problem-solving abilities
- Conflict resolution
- Operations monitoring
- Problem-solving
- Team leadership
- System diagnostics
- Hardware and software repair
Accomplishments
- Manage and support a server with 10 active users
- Supervised team of 13 staff members.
- Coached team on new procedures for screen protector installs.
- Achieved improved tag per hour rating via improved screening for apointments.
Timeline
Consultation Agent
Geek Squad - Best Buy
02.2026 - Current
Shift Lead
Best Buy
03.2025 - 02.2026
Sales Advisor
Best Buy
11.2023 - 03.2025
Guest Service Manager
Fairmont Scottsdale Princess
05.2021 - 07.2021
Bellhop
Fairmont Scottsdale Princess
12.2019 - 05.2021
Bachelor of Science - Immersive Media And Game Design
Northern Arizona University
High School Diploma -
Boulder Creek High School
Associate of Science - Information And Communication Technology
Strayer University